Brent L Miller Jewelers

I couldn't be happier with my experience here. I shopped around locally when I started the process of buying an engagement ring, trying both chains and smaller shops, and Brent L. Miller was fortunately one of the places I tried. They immediately stood out from the other places I went to. Extremely accommodating, everyone is so friendly and the atmosphere is welcoming.

I was immediately helped by Jodi who was patient and informative, walking me through the process and helping me decide. She made the whole process a lot less overwhelming and respected my budget. Low pressure and not at all salesy - it really felt like she wanted me to make the right decision. She's been available for phone calls, emails, and appointments.

I did have an issue with missing stones on the engagement ring about a year after buying it, and they replaced the stones quickly and at no cost. I came back with my fiance to pick out our wedding bands and experienced the same type of service. Jodi showed personal interest and connection the whole time, and I plan on sending her wedding pictures! I honestly couldn't recommend Brent L. Miller, and Jodi specifically, more.

I have purchased several pieces from Brent L Miller Jewelers (Amber is wonderful!) and my experience has been fantastic every single time. They know me by name and ask how my husband is and how he's enjoying his Omega watch! Today I went in for an appointment with Jo to look over some pieces from my late mothers estate for possible consignment. What a pleasure this was!

I shared stories of my wonderful mother and how much she loved her jewelry with Jo and Audrey as they gave me precise information on how the process worked. They were very upfront and reassured me they would be in contact with me every step of the way. I left my jewelry in good hands knowing that Brent L Miller would find the perfect new owners for some very unique pieces! I was also able to pick out something new for myself that I have wanted and will cherish for many many years to come!

The most phenomenal service I have ever received. In February we bought my fiances wedding band there, which was a great experience and so informative. Everyone was patient and didn't pressure us into buying anything. We knew immediately we chose the right place to go and would continue to go there for anything. Flash forward to April, exactly one month before my wedding and 2 days before my bridal shower, I trip and fall and damage/bend my engagement ring.

Immediately I knew to go to Brent L. Miller and I was SO GLAD I did. I didn't get my ring there, but they said it was no issue and still serviced me. Jodi was thoughtful, quick to help, and even made me feel better when she said it would be done the next day. She understood how important to me my ring was and how I needed it quickly. I didn't even have to ask for it the next day, she just promised me I would have it and delivered that promise. There isn't another jeweler I would recommend. The customer service, the staff, and the willingness to serve cant be matched anywhere else!

I'm a watch fan who loves to see what's out there. The entire team at Brent Miller is always welcoming, helpful, and intimately knowledgeable about everything in their case-which is saying quite a bit given their inventory! Most recently, with next to no notice, they were able to provide the exact (rare) piece that I needed for a gift and have it ready to deliver in less than a few hours (thanks, Ryan and Janine!) If you're looking for a vast selection of jewelry, if you are a watch geek who appreciates an AD with genuine passion, or if you just want a refreshingly fun jewelry store experience, this is the spot!

Awesome service and people, Brent Miller takes customer service and friendliness to a new level which I find unmatched. It's almost like dealing with good friends or family, I can't say enough good about them! People make or break a good experience and they have awesome people working in their beautiful store. My go to person is usually Eliel for watches - he's fantastic, not just knowledgeable about watches but also on a personal level which is important to me, but really everyone is trying to help and super friendly.

I can only congratulate Ryan and his mother to attract these talented people! Now, Rolex, listen up! You couldn't find a better AD for your product, time to bring them into your fold!

Two other reputable jewelers told me it was impossible to lengthen my moms diamond bracelet. She recently passed away and it was very important to me to be able to wear this and I was so disappointed. I went to Brent Miller and they told me absolutely they could do this for me. The staff was so friendly and professional. The jeweler did an excellent job in a very reasonable amount of time. I am grateful and so happy to be able to wear this special piece of jewelry of my beloved mother. Thank you Brent Miller!

Wanted to see if I liked a Grand Seiko better than the Omega. Didn't know Brent L. Miller carried both, and more. I expected a high level of professionalism, but was wowed by how much more I received. Danell was simply awesome and super patient with me. She helped me find exactly what was right for me. Couldn't be happier that with my purchase and my experience. I had been looking for years. Omega Aqua Terra.

I can honestly not recommend this jewelry shop enough. I worked with Danell and Amber to create the most amazing engagement ring and wedding bands. They were thoughtful, helpful, and great at making us feel comfortable while also making sure we got exactly what we wanted. This is not a run of the mill chain jewelry store pushing promotions and inventory.

They thoughtfully found us the exact thing we wanted and went to great lengths to make sure it was perfect. You can tell that they take pride in their business and their great quality and customer service proves that! If you're looking for advice on an engagement ring (or any jewelry for that matter) Danell and Amber are the best!

Heriberto and the team at Brent L. Miller provided one of the best shopping experiences I have ever had. I made an appointment with Heriberto and as soon as I walked through the doors, I felt welcomed and wanted there (which is not the same for many watch stores these days). I was asked what I was looking for and given the full VIP experience despite having no previous purchase history here.

I was allowed to browse at my leisure and try on anything I wanted to without feeling rushed or pressured to purchase. Heriberto provided many insightful comments and his knowledge of the product as well as the industry was very impressive. I didn't walk out with anything but I will definitely be coming back here when I purchase my Grand Seiko SBGA 413

If you are looking for any kind of jewelry, especially a one of a kind piece or a piece from a unique designer, then look no further! Brent L. Miller is the only jeweler that I have kept going back to for years. Josephine and Ryan are wonderful owners who truly have a love of jewelry and fine watches. The first time I shopped at the store I was greeted by Danell and have been a loyalist to her ever since! I could not ask for a more special person to share the jewelry buying experience with, and am blessed that she has become a wonderful friend over the years!

Had an excellent time at Brent Miller Jewelers looking at their watch collection. Of the offerings in Lancaster their collection spans the most brands by far! Their staff is also super helpful and friendly. If you're looking for watches ask for Heriberto - he was very knowledgeable and patient while helping me find the right piece! When I am back in the market for a watch this will likely be the first place I check

Audrey Miller was very attentive and knowledgeable. Also offered an honest opinion on choosing the piece of jewelry between the 2 that were relatively the same price, but she made a great suggestion. Also got some alterations and appraisal with no additional cost. Have purchased other pieces there over 10 years ago. Quality and service has maintained top notch. Never disappointed. And always greeted at the door when you walk in.

I had an excellent experience here. I came looking for a watch for my mom for her birthday, which she has absolutely loved, and David helped me both find this watch for her and walked with me around to look at others. His passion was so evident and he was so kind and helpful. The watch was shipped very quickly and securely to my mom. I also got a watch for myself and had to have another hole punched in the band and the service was so prompt and I was able to have this done over a work lunch break. I really appreciate all of the help they gave and recommend that people come here.

Working with Pam was a great experience. She took the time to get to know what I was looking. Then after finding the ring she was so helpful in finding a Diamond that looked great and was in my price range. Will definitely be coming back to get our wedding bands from them. Great customer service!

As always, working with Brad from Brent Miller has been an awesome experience. Each time I've worked with him he has gone above and beyond what I've experienced elsewhere. They are very professional and easy to work with. Highly recommended

Janine at Brent L. Miller was absolutely fabulous through the entire process of choosing my engagement ring, my wedding band and my husband's wedding band. She is patient (even when we couldn't make up our minds!) and very knowledgeable on the rings they sell. There was not a single question we asked that she didn't have an answer to. She listened to what style we were looking for and made some excellent suggestions.

Thanks to Janine and Brent L. Miller, I have a stunning wedding ring set that I can't stop staring at! I love that any time I come in the store, they will clean my rings for me and make them just as shiny as the day I got them. I will definitely be back to Brent L. Miller for any fine jewelry I might need to shop for! Ask for Janine, you won't be disappointed!

Pam and the whole team at Brent L. Miller Jeweler's & Goldsmiths are nothing less than professional, courteous and patient. Pam was so knowledgeable in her field as well as her terrific friendly demeanor made our visit a true pleasure. We actually went in to see about getting my wife some pearls and they didn't quite have what we were looking for in stock. However, after some "browsing" and some education on the history of some of the watch lines they carry, we wound up leaving there with a new watch for me and ordered some pearls for my wife. Sounds like a good day if you ask me. Pam and the rest of the crew there make you feel at ease and are not pushy at all which is a plus.

They have a terrific selection of Tudors, Omega's, Grand Seiko's and everything in between. The pearls range from Mikimoto to other custom pieces as well. Keep it up folks, we will be back!