K. Scott Jewelers: is a full-service New Castle County Delaware jewelry store featuring ArtCarved engagement and wedding rings, diamond jewelry, colored gemstones, Rembrandt Charms, watches, pearls, birthstone jewelry, custom jewelry designs and much much more! If you're not exactly sure of what you want, our associates will take the time to help you figure it all out.Creating a one-of-a-kind engagement ring is a great way to express your enduring love for her. Don't see exactly what you are looking for in our expansive in-store collection?
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K. Scott Jewelers is owned and operated by Ken Scott, a GIA trained jeweler with over 35 years of industry experience. Ken Scott and his knowledgeable associates of customer-focused professionals have been meeting the needs of loyal patrons in Delaware's tri-state area for over three decades. Ken Scott began his career as a sales associate working under the tutelage of Bruce Cohen, partner/owner of an established retail jewelry business.
At K Scott Jewelers, we want to help you keep your jewelry looking as good as new. We offer a variety of general jewelry repair and jewelry maintenance services to do just that! We invite everyone to take advantage of our jewelry repair and maintenance services, no matter where the jewelry piece was purchased.
Ken enjoyed spending his time at the jewelry store so much he bought the place! When he is not hard at work selling diamonds he can occasionally be found catching a power nap in his office. Ken has over three decades in earning his clients' trust and loyalty so it's easy to see how he stays so busy.
Reviews (11)
Sherry J.
Jun 14, 2021
I wanted to love this but it was such a terrible experience that it should be zero stars. We wanted to give a local business our business instead of getting what we needed online. We stopped in to see if it could be done. Mr. Scott was friendly and gave us a lot of information. We showed him a picture of what we wanted and he said he could do it. We went over everything in detail, took measurements and he gave us a price.
We agreed, and he told us it would take about 2 weeks. We were there over an hour, probably closer to 1.5 hours. He also mentioned he believed in being open from sun up to sun down. We were happily surprised when he called a week later to say it was ready and gave us the hours he was open on Saturday. We went to pick it up Saturday morning and he wasn't even there.
His assistant showed us our piece which was not at all what we discussed or ordered. We left it with the assistant who called him and said he would be back later. We went back later in the afternoon when he finally got there and we were just going to get our original back and leave but he said he could do this. However, he had no apology or explanation why it was wrong.
We should have left then, especially when he didn't apologize, but we had already invested so much time into this order. We then went over everything again for the second time. We left, and heard nothing for 2.5 weeks. RJ texted him to see what was going on and he responded that he didn't like this second order and was going to meet with another jeweler and he would get back to us. What?
Why did he say he could do this if he couldn't? RJ said if this was too much we could go elsewhere and Mr. Scott responded that he could get this done. A week later we still heard nothing, so RJ texted him he was coming to get the original item the next day. He went to pick it up and Mr. Scott didn't know where the setting was. He did find it and mail it back a few days later.
No apologies or explanations as to why he wasted almost 6 weeks of our time when he should have told us no he couldn't do it from the very beginning. The price of what we were trying to do has increased over those 6 weeks so now it's costing more than it would have 6 weeks ago if we had not tried to go local and wasted our time. What a nightmare.
We agreed, and he told us it would take about 2 weeks. We were there over an hour, probably closer to 1.5 hours. He also mentioned he believed in being open from sun up to sun down. We were happily surprised when he called a week later to say it was ready and gave us the hours he was open on Saturday. We went to pick it up Saturday morning and he wasn't even there.
His assistant showed us our piece which was not at all what we discussed or ordered. We left it with the assistant who called him and said he would be back later. We went back later in the afternoon when he finally got there and we were just going to get our original back and leave but he said he could do this. However, he had no apology or explanation why it was wrong.
We should have left then, especially when he didn't apologize, but we had already invested so much time into this order. We then went over everything again for the second time. We left, and heard nothing for 2.5 weeks. RJ texted him to see what was going on and he responded that he didn't like this second order and was going to meet with another jeweler and he would get back to us. What?
Why did he say he could do this if he couldn't? RJ said if this was too much we could go elsewhere and Mr. Scott responded that he could get this done. A week later we still heard nothing, so RJ texted him he was coming to get the original item the next day. He went to pick it up and Mr. Scott didn't know where the setting was. He did find it and mail it back a few days later.
No apologies or explanations as to why he wasted almost 6 weeks of our time when he should have told us no he couldn't do it from the very beginning. The price of what we were trying to do has increased over those 6 weeks so now it's costing more than it would have 6 weeks ago if we had not tried to go local and wasted our time. What a nightmare.
C. H. Ella
Jul 19, 2018
If you pay for a repair or buy something Ken will fall all over you. However, if the repair you pay for is wrong and you want him to stand behind it - you will experience what we are trying to warn you about. Look at his track record with the Better Business Bureau - 100% of the time he did nothing to stand behind his work
Julia Prosser
Jan 16, 2018
Excellent jeweler, and excellent customer service. Ken perfectly captured what I wanted for a custom wedding band, and made it with plenty of time to spare before the wedding. He also went out of his way to pick up my engagement ring so that he could clean it before my wedding. I would recommend K Scott to anyone in need of a jeweler.
Cathy J.
Nov 16, 2017
Shannon Miller
Oct 17, 2017
Charles W.
Jun 07, 2017
Mpatone
May 21, 2017
Ashley Griffith
Jan 24, 2017
Peter Neill
Dec 20, 2016
The worst place to have jewelry made, still waiting for a necklace for my granddaughter. I been waiting for 3 weeks now, and still it's not done. A simple insert a stone into a setting. A Christmas present for my 13 yo granddaughter. I get nothing but excuses as to why it's not done yet Why can't I give them no stars, as that's what they deserve, NO STARS
Jdmillerwebb
Aug 23, 2016
Chris Curtis-Crawford
Jan 10, 2014
KScott Jewelers is a phenomenal Delaware diamond and wedding jewelry store! The people are nice. The prices are great, and the store is always neat and clean. Not only do they make you feel like family, they do whatever they can to make sure you're a happy customer. Plus they do free jewelry cleanings!
