Federal Way Jewelers

I was very impressed by the knowledge and depth of design shown by Rene and his team. I am very happy with the pieces that I purchased and my wife is in love. Thank you very much.

We have local jewelers in Tacoma, but I drove to FWCJ due to the great instant online communication and reviews on Yelp. And I have to say it was a great move. I highly recommend Brandon, who assisted me. He was knowledgeable, friendly and gave great feedback on the estimated value of my wedding band.

I can't say enough good things about FWCJ. I was proposed to in Nov 2021 with an emerald engagement ring from Brilliant Earth. After a month of having my ring and just working from home, the center stone fell out. Brilliant Earth was wishy-washy about covering the re-setting of the stone that shouldn't have fallen out in the first place. I agreed to have Brilliant Earth re-set the stone, but heard horror stories online of their poor workmanship.

I made an appointment with Sean at FWCJ for the day after getting my ring back from BE. He was so kind, understanding, and helpful. He took one look at my newly re-set ring and was able to tell the stone would keep falling out. He explained how the prongs were supposed to function and the faults in BE's design and craftsmanship that led to this. He then showed us on the microscope so we could see for ourselves.

He recommended two different options to reinforce the ring and we settled on having the entire head/prongs reset in white gold (10x stronger than yellow gold) and creating a mixed-metal look for my ring. He was not pushy about getting the work done, just made honest and reasonable recommendations based on our wants and needs. Once we decided to get started with the re-set, it ended up being ready sooner than we thought.

While working on my ring, they noticed some side prongs holding the small diamond accents were not in ideal condition from the original construction and they fixed them at no cost. The quality of the work is great, my ring looks like it should have when we first received it. If I had known about Federal Way Custom Jewelers at the time and could do everything over again, I would have recommended my fiance go to FWCJ originally to purchase my engagement ring.

We are so thankful to work with a jeweler that is honest, reasonable, and produced beautiful quality work. We will definitely be back for any future jewelry needs and definitely for our wedding bands next year!

These guys were able to Frankenstein my wife's engagement ring in a way no other jeweler could. After stopping by multiple other shops, seeing if they could set a larger stone in the original ring with a new custom setting, I was repeatedly told it couldn't be done. Federal Way Custom Jewelers was happy to help me though, and it came out 100% immaculate! They actually saved me money in the process too, and my wife loves the new setup. Big thanks to these guys for being excellent at their trade and reasonably priced.

Brandon Brandon! His language is jewelry, he knows it all. He's great at listening to your needs and getting exactly what you want. He's not pushy and knows his stuff! Always ask for Brandon if you want to buy a new piece of Jewelry!

I had a great experience selling my diamond ring. Brandon was a joy to work with - he responded quickly via email to schedule an appointment. In store, he went over all the options and did not pressure me into anything. I received a fair price and had a smooth transaction.

They go above & beyond! Very knowledgeable, very friendly, reasonably priced (even on the most intricate custom jobs) & will discuss options Without high sales pressure! I can Not praise them enough!

Man oh man! I didn't expect to love a jeweler as much as I love this place. I inherited some of my grandma's jewelry. I have never had real jewelry before so I just set up an appointment to go over what I received as well as if the pieces were real, etc. Brandon and the staff at FWCJ are so incredible. They are friendly, full of so much knowledge, and overall where I will be taking my business for years to come.

I also bought a momento mori pin from them. It was made into a BEAUTIFUL necklace that I can't stop staring at. Go to Federal Way Custom Jewelers! They are AMAZING and you will not be disappointed.

I had a loose jade stone and brought it in to Federal Way Custom Jewelers to make into a necklace. It turned out beautiful and my wife LOVES it. I highly recommend FWCJ and will return soon.

I recently had a ring rhodium dipped. We called and were given an appointment to drop off, same day. The turn around time was about a week. Staff was friendly and courteous. I didn't have a chance to shop around, I'll have to come back to look, but I would recommend and support this local jeweler.

I had a fantastic experience at this jeweler. Not only did they untangle my delicate gold necklace, but they helped me find a beautiful stone (pink tourmaline) to set in my ring. I had fun trying on different jewelry at this store. They have a beautiful collection. They also have a fantastic, knowledgeable, and welcoming staff. I look forward to the next time I come here.

Sean was very helpful and knowledgeable on all things rings and stones when we needed to have my antique engagement ring restored. We drove all the way from across the Sound and it was absolutely worth it. Highly recommend!

Sean has been awesome with helping my fiance and I get rings for our engagement. We have had to make a few stops and each time he adds a very personable touch and positive attitude. Very helpful and we both love what we got. Do recommend. Do it!

I recently got engaged and received a tanzanite gold ring. It is beautiful but too large for my finger. So I went in for the first time and was welcomed right away! They resized my ring smaller and I received it the next week. I realized that I wanted it just a little smaller so I asked them and they were able to size it down no problem. Everyone here is really sweet and accommodating and I definitely recommend if you haven't been here before. The first picture is before I went in and the second is after. They shined it and made it look so beautiful! I love it. Thank you so much!

My family has been coming here for a long time, we've worked with Rene and his son both. They created a custom necklace for me with my great grandma's wedding ring diamond and a loose aquamarine (my birthstone) which I got to pick out from various loose stones they had. I plan on designing a custom wedding ring when the time comes and will definitely have it done here. It's a family owned business with great customer service, craftsmanship, and value. If you like estate and vintage style jewelry they have a great selection as well as modern, contemporary pieces.

Thank you Donna and Federal Way Custom Jewelers for my beautiful custom wedding ring. Donna was able to create my dream ring combining my original diamond from my engagement ring alongside a family emerald. She walked me through each step patiently and reordered parts so that the ring would come out perfectly. She was timely and communicated very well. I am so happy with how the ring turned out and appreciate the personalized experience the team here was able to provide me. I will definitely be back!

I was looking for a trustworthy place to sell some older family jewelry. I have been in twice now. Both times, Brandon was amazing. He is knowledgeable and friendly. He explained everything about the jewelry and why the pieces were worth certain prices. He even told me what I should hang on to for a while because I wouldn't get enough for them. I highly recommend Federal Way Custom Jewelers for buying or selling. They are the only place I will go to from now on!

Had to have my wedding set rebuilt after having it cut off my hand due to an accident while on vacation. Starting from ground zero, Donna walked me through the process effortlessly. She has the patience of a saint. Can't wait until my new set is ready.

We purchased wedding rings here and then had a new ring made to match my wife's antique ring. Had to send back once but now it is a perfect match. They met all due dates. Would definitely shop here again.

I was looking for a place to do a quick cleaning/polish on my rings due to my jeweler being based in Los Angeles. I was tired of looking at my dirty jewelry so I looked around and contacted several jewelers and federal way custom jeweler responded quickly and was able to accommodate my needs the same day! I was impressed and can't wait to have them give me a quote on another piece of jewelry that I had designed. Thank you for the amazing customer service!

Not happy! 12/26 came in to have my husband $500 Nixon watch battery replaced. Matthew changed the battery. However, since the battery was changed the back of the battery facing now has a long scratch across it. It wasn't until my husband realized he had multiple cuts and scratches on his entire wrist. The scratch is so deep the gold finish is scraped off.

Completely unexceptable to repair someone's jewelry without acknowledging you created damage. Also the the back of the watch face is not lined up. When I brought the watch here it didn't have any damage. The tool used was probably not the appropriate tool for the job. I now have to take the watch somewhere else to have the damage buffed out. Also, staff was not friendly.

This is a family owned jewelry store that has been opened for a couple of generations. They're located in a shopping mall close to Trader Joe's. Every member of the staff we have dealt with has been amazingly helpful and friendly. We came by about 6 months ago to pick up a custom wedding ring for both my hubby and I. They have such a wide selection of stones to choose from -- one of the largest.

It didn't take long for me to choose my ring. All that beautiful jewelry made me delusional and I heard a ring calling my name. Ha! That was it! I was sold. The staff was so patient. My ring finger is a size 4 1/2. They were able to get it sized that small despite all the diamonds surrounding the ring. My hubby was undecided so we came back another time for his ring.

He ended up with a platinum band inlaid with small blue sapohires to match my ring. Again, staff was very patient and helpful even with his indecisiveness. While he was being assisted, another staff member opened the jewelry cabinet I was looking at to tell me the history of some of their antique jewelry. I was impressed with their customer service.

I definitely will be back to pick up some pendants. If you're in the market for jewelry especially a custom piece, I highly recommend Federal Way Custom Jewelers. Their prices are fair and they will give you an appraisal of your ring in writing for no additional cost. Plus they're convenient. Whenever you're shopping in the area, just drop by to get your ring cleaned.

Very friendly and helpful! Absolutely a pleasure to work with, yes they can be a bit pricey however you have to pay for quality! They customer made a replacement warning to match one that my mother had lost. The turn around was super fast and the attention to detail was impressive! We have brought other items there since and they have been equally as impressive in their repair work!

I'm hunting for a unique engagement ring for myself. My fiance proposed with a small sapphire as a placeholder until we could find a ring that was more my speed than your typical flashy overpriced diamond. I did some research and decided a vintage or antique piece would be cool. After searching around online for local jewelers, FWCJ popped up.

It was close by and had good reviews so I decided to start my search there. As I walked in I was nervous as I was worried I would be judged. I have purple hair and was wearing no makeup and I've had previous bad experiences at jewelry places being treated like I was less-than. I was immediately greeted by Donna when I walked in. I told her what I was looking for and she guided me to their antique jewelry case.

She didn't give me any weird "you have purple hair" looks and didn't give me that awkward cold vibe like "you can't afford any of our pieces" She took out a bunch of pieces for me to look at and try on, educated me on different stones, asked my price range and gave me many options on how I could find what I like within my budget. She even talked about buying a setting and a stone separately and making my own custom ring for a fair price.

I was very impressed by her knowledge and friendly attitude. I felt like I was talking to an old co-worker and not a stranger. I did see some pieces I liked but I will continue my search until I have it nailed down. I would recommend this jewelry store to everyone. Also maps will try to direct you to an open construction lot! This place is located in the strip along 320th between old country buffet and home goods, right behind the Ulta

You go to a rock show; you see an incredible specimen of whatever and think - that would make a great piece of jewelry. Then you stop, but how? Many of us have the perfect rock in a drawer somewhere. This is my go-to store. First for stuff they already have, stones they have chosen and set or stones that you can choose and set. But they are also open to setting your stone and enjoy the creative process. If you are within driving distance of Federal Way WA, this is worth a visit.