James & Sons

I only shop at James and Sons for jewelry because of their outstanding customer service and wide selection of pieces. I've worked with Jean and Clare and both go out of their way to make me feel at home while shopping. When looking for gifts, they ask lots of questions about who I'm shopping for and help select options based on my answers and price range.

I love having a personal shopping experience rather than wandering around the whole store with no direction. I've recommended James and Son's to all my friends and family and will continue to do so.

Working with Donna at James and Sons has been and absolute pleasure! Donna was so helpful from start to finish, never pushy and always professional! Every time we go in the Orland store we are recognized and greeted with warm friendly smiles. So glad we decided to purchase engagement and wedding rings gone there as it will be a life long relationship!

James and Sons provided amazing customer service and care to your jewelry. They are friendly and go above and beyond to please the customer. Despite their usual repair turnaround times of two weeks, they accommodated my request to repair overnight so I could have my jewelry for two events I was attending. Highly recommended their services.

This was my first visit and first time making a purchase at James and Son. Kacie was my sales person. Kacie was very personable, knowledgeable and was a great pleasure to work with. Not only was Kacie the best, we purchased a ring from James and Son and it was absolutely gorgeous. Thank you so much! I highly recommend James and Son for your jewelry purchase.

I had a bad experience there a few years ago. I vowed never to go back. We stopped in just to compare. So glad we did. I see different people there. It was a much nicer experience. Very happy to have met Donna, our salesperson. She was so nice, informative and no pressure at all. I cant wait to see my completed ring! I would highly recommend James and Sons, more importantly Donna.

Donna is the best and extremely nice! She was very knowledgeable and very patient. She answered all of my questions and took care of everything. I cannot say enough good things. She took great care of me. I would HIGHLY recommend Donna and James & Sons. Very trustworthy! I'll be a lifelong customer.

Amazing service & experience at James & Sons in Orland Park buying an engagement ring. Bonnie is the best! She was incredibly helpful, knowledgeable, and friendly. She took the time to find me the perfect ring, communicated every step of the way, and after the proposal she had it re-sized super fast when it was a little too big for my fiances finger. Looking forward to returning to select our wedding bands.

From start to finish.an amazing experience! The staff was kind and friendly. They (Jean especially) was incredibly helpful and knowledgeable, which made the experience all that much more enjoyable. Every "t" crossed and lower case "j" dotted. No question left unanswered. I could not be happier. If I could give more than five stars, I would. They have a lifelong commitment and customer!

We purchased our ring from James & Sons almost 7 years ago. They were able to get us the exact ring we wanted and paired it with their diamond. The jeweler has been nothing short of amazing. We have had a few issues with the ring as some accent stones came lose, prongs came loose. James & Sons has stuck by their warranty and taken care of any concerns we've had without question at no cost. Our ring looks as beautiful as the day we bought it. Since then we've bought a few other pieces of jewelry and have had no issues and love everything we've gotten.

We just picked up our new wedding band which was an addition to our wedding set. Words can't describe our satisfaction and appreciation for all of James & Sons intricate workmanship. It matches the original set and looks like it was made as a three ring set instead of the original two wedding ring set. We showed the rings to our friends and family who were shocked to see how perfectly the three rings matched. Alisa was extremely helpful and knowledgeable in the whole process of creating a new ring to match our wedding band set from the start till the finish.

Bonnie was very helpful! I found a ring I loved! It was a great experience!

Tiffany was so helpful in designing a piece with stones from my grandmother. Her expert guidance led me to choose something entirely different from what I'd first had in mind and I couldn't be happier with the end result! She immediately understood the sentimentality, asked all the right questions and overall was such a pleasure to work with.

The salesperson, Kirstin, quickly got me to the exact piece at the exact price point I wanted to be at. Very pleasant experience with no high pressure.

Orland location: I was help by Bonnie. She was very helpful and concerned on making sure that I found the perfect Christmas/Birthday gift. There is no doubt I will be shopping there again and I'm sure the rest of the staff would be just as helpful but I will be looking for Bonnie's help. Thank you

Fantastic selection. Fantastic prices. Best of all was Donna, our salesperson, who helped us find EXACTLY what we were looking for!

Tiffany at James & Sons earned more than 5 stars as she guided us through the design of a custom ring, using small diamonds my daughter inherited from my mother. Her extensive knowledge combined with the genuine care she displayed about creating a piece that my daughter will love and enjoy for a lifetime were a perfect match for our needs. Highly recommend!

I went to your Schererville location. Hanna did an impeccable job of showing me the inventory. She was extremely knowledgeable. I will continue to deal with Hanna on any future purchases.

Kaci is awesome- she took great care of a special order for me and in time for Christmas! Everyone is always so friendly and takes great care you get exactly what you want! Been going to James and Sons for years and will continue to!

This was an extremely pleasant experience thanks to our very knowledgeable sales associate Tiffany Kobit. We never felt pressured - just a very positive experience!

Christina was amazing! An absolute delight to work with! I walked in wanting to get a necklace fixed and walked out with a gift for my boyfriend! I highly recommend anyone looking for that perfect gift for their special someone to go see her!

Just had the most amazing experience designing a new ring with John & Susan Sunderland. They helped me use my original stones, with some new stones, to design what is going to be a stunning new setting! They were easy to throw ideas at and were able to make whatever we wanted happen. Can't wait to see the final setting!

I have bought watches and jewelry from many places over the years. But having discovered James and Sons, I won't buy in a mall ever again. Why buy from a corporation when you can buy from a family.who treats you like YOU'RE family? A lot of companies market themselves like that, but these folks really live it. Have you ever felt like staff at a jewelry and watch store was snooty and judgmental? Please just visit this place. They take all the pain out of the buying experience and make it a pleasure. And that's how it is supposed to be!

Had a really great experience with the manager, Brian. When it comes to jewelry and watches, highly recommend Alisa. Everyone is very friendly and welcoming. Always have great business with them. 10/10!

Brian, the store manager at the Orland Park, IL location was absolutely brilliant! He was very professional, honest, informative, and my overall experience there was fantastic! I could not be happier with the service I received! Brian is an absolute asset to your company! Thank you so very much Happy holidays to you all:

I came here to fix my broken bracelet and I ended up buying a cute initial letter ring with reasonAble price. Definitely I'll go back here again.thank you Hannah Thacker your so helpful and great service Schererville, Indiana branch

I love this jewelry store. Everyone who works there is knowledgeable, friendly and so helpful in helping you make decisions about what to purchase. Bonnie was especially helpful today because I had absolutely no idea on what kind of earrings I wanted to purchase. She showed me a number of possibilities including lab created diamonds and by the time I made my decision, I was confident that I had made the perfect choice.

There was no pressure to buy the most expensive items. The store carries quality diamonds at good prices and stands behind what they sell. They have a large selection of diamonds in various price ranges that have lifetime warranties and upgrade options. Bonnie made my buying experience an excellent one. I would definitely recommend her to others. There is no reason to go anywhere else to purchase jewelry.

I am a 3rd generation buyer at James & Sons here and I wish there were an option for more than 5 stars. This place is phenomenal. The customer service the jeweler, Jean M., provided was outstanding and I could not have picked a better place to purchase my engagement ring. If you want a place that takes the time to educate you so you can make an informed decision on your purchase, this is your place. Could not say a single bad thing about my experience here!