Thank you for your interest in our products and services. Through commitment to our clients and our commitment to quality, we believe that we can give you the highest service in the jewelry industry. Please take a moment to browse through our site to learn more about our firm and the services that we can supply you. If you have any comments or questions, please feel free to call us.
Reviews (8)
Michael Greenhouse
Jul 29, 2021
Mitesh Vaidya
Jun 19, 2021
Highly recommend this shop for any watch repairs or service. My first experience was having my fathers Rolex polished and serviced after almost 15 years of use. The end result was shocking, there were no scratches or signs of wear whatsoever and the watch is running great. My second experience involved installing an aftermarket steel bracelet onto a vintage Omega watch.
Even though the aftermarket part was poorly made and didn't fit correctly, Jewelry Doctor was able to get it to fit after significant adjustment and modification. The price was shockingly fair given the custom work and time involved. I will be bringing my future timepieces here anytime I need anything done!
Even though the aftermarket part was poorly made and didn't fit correctly, Jewelry Doctor was able to get it to fit after significant adjustment and modification. The price was shockingly fair given the custom work and time involved. I will be bringing my future timepieces here anytime I need anything done!
Nicholas Morano
Dec 20, 2020
Job Ma
Dec 10, 2020
This review is for Gino only. Mike has been fantastic / polite in all my interactions with him. Unfortunately, I worked entirely with Gino. I purchased a vintage watch online that was running slow. The seller indicated he would cover reasonable servicing costs if I took it to a local jeweler to repair. I went to Jewelry Doctor just before Christmas; Gino said he would take a look after the holiday and give me a quote on price + his recommendation for what needed to be done.
This was especially important because I was getting reimbursed by the watch seller, and he requested that I post him on the cost before getting any work done (since he didn't want to just write a blank check). Gino calls me a few wks later and says "I fixed it, you owe me $100. It's ready for pick up". The first question I asked was what he did to fix it (both because I am curious about watches and wanted to post my seller what was wrong). Gino immediately says "no offense, but you seem like you're a pretty particular person and remind me of some of my annoying clients that want watches to run +/- 1 second a day.
That's not realistic". I said nothing to indicate that and realize that automatic movements do not keep time as accurately as quartz. Then I reminded him that he was supposed to tell me the price for us to mutually agree before he did any work. Gino starts yelling at me and says "you're such an annoying young person who has no idea what they're talking about.
I don't want your business. I'm going to undo everything I did and you can take your business elsewhere. Then he slams the phone." Thankfully, he didn't damage my watch further and I was able to pick it up in its original condition. There are a few things about Gino that made my experience very negative: 1/ No emotional maturity / very egotistical: He escalates a situation very quickly.
When I referenced our agreement that he would post me first on price, he started yelling at me for no reason. When I asked him what I said / did that bothered him, he said he couldn't articulate anything and said "It's not you, it's everyone. Everything is so annoying to me" He cannot work through any type of misunderstanding / disagreement without yelling.
He also repeatedly said "I have serviced Pateks in the past, so I don't want to hear anything you have to say." I wasn't giving any input how he should do his job - I just wanted to know what was wrong with my watch and why he fixed it without calling me first. 2/ Consistently cuts you off: I struggled to get any sentences in because he kept cutting me off.
It's likely he totally forgot that he agreed to call me first before fixing because I emphasized that I would be reimbursed for this by a 3rd party. 3/ Questionable ability as jeweler: when I first handed him my watch, he immediately said that the crown was broken and that I bought a faulty watch. I was a bit confused, because I showed him that you need to unscrew the crown to wind the watch (and it was working - it was just running a bit slow). I was a bit surprised by this, because it is fairly common for automatic watches to have this feature.
This was especially important because I was getting reimbursed by the watch seller, and he requested that I post him on the cost before getting any work done (since he didn't want to just write a blank check). Gino calls me a few wks later and says "I fixed it, you owe me $100. It's ready for pick up". The first question I asked was what he did to fix it (both because I am curious about watches and wanted to post my seller what was wrong). Gino immediately says "no offense, but you seem like you're a pretty particular person and remind me of some of my annoying clients that want watches to run +/- 1 second a day.
That's not realistic". I said nothing to indicate that and realize that automatic movements do not keep time as accurately as quartz. Then I reminded him that he was supposed to tell me the price for us to mutually agree before he did any work. Gino starts yelling at me and says "you're such an annoying young person who has no idea what they're talking about.
I don't want your business. I'm going to undo everything I did and you can take your business elsewhere. Then he slams the phone." Thankfully, he didn't damage my watch further and I was able to pick it up in its original condition. There are a few things about Gino that made my experience very negative: 1/ No emotional maturity / very egotistical: He escalates a situation very quickly.
When I referenced our agreement that he would post me first on price, he started yelling at me for no reason. When I asked him what I said / did that bothered him, he said he couldn't articulate anything and said "It's not you, it's everyone. Everything is so annoying to me" He cannot work through any type of misunderstanding / disagreement without yelling.
He also repeatedly said "I have serviced Pateks in the past, so I don't want to hear anything you have to say." I wasn't giving any input how he should do his job - I just wanted to know what was wrong with my watch and why he fixed it without calling me first. 2/ Consistently cuts you off: I struggled to get any sentences in because he kept cutting me off.
It's likely he totally forgot that he agreed to call me first before fixing because I emphasized that I would be reimbursed for this by a 3rd party. 3/ Questionable ability as jeweler: when I first handed him my watch, he immediately said that the crown was broken and that I bought a faulty watch. I was a bit confused, because I showed him that you need to unscrew the crown to wind the watch (and it was working - it was just running a bit slow). I was a bit surprised by this, because it is fairly common for automatic watches to have this feature.
Tony Baloney
Apr 27, 2020
Alexander Mazzei
Jan 19, 2020
Ned K.
Nov 29, 2019
I am not a jewelry person. However, several months ago, an antique ring caught my eye. The ring belonged to my friend's grandmother. I told her that I wanted to make a copy, so I went to Jewelry Doctor. I am not a jewelry person (it bears repeating). However, I am in love with the ring Gino and Mike made for me. Based on the original, my daughter and I designed it.
With a bit of "tweaking" from them, the ring is a piece of art. Beyond the beauty of the ring was my experience. Gino and Mike's warmth, welcoming, and willing to listen and understand what I wanted went beyond my expectations. If you are thinking of having a custom piece made, go to Jewelry Doctor. Their experience, knowledge, and ability to see "outside the box" will provide you with a piece of art-jewelry that you will cherish, and others will admire!
With a bit of "tweaking" from them, the ring is a piece of art. Beyond the beauty of the ring was my experience. Gino and Mike's warmth, welcoming, and willing to listen and understand what I wanted went beyond my expectations. If you are thinking of having a custom piece made, go to Jewelry Doctor. Their experience, knowledge, and ability to see "outside the box" will provide you with a piece of art-jewelry that you will cherish, and others will admire!
Kait Horvath
Jun 15, 2018
I can not say enough GREAT things about this place. I have been using them for years. First, the staff are genuinely nice and caring people. They remember your face even if it has been a while since seeing you last. (They even still have a thank you note I wrote them 8+ years ago!) They make you feel at home in their shop and they take care of your jewelry as if it was their own. Secondly, they take great pride in the work they do, as they should!
They are perfectionists who make sure your jewelry gets the attention it needs and deserves. I had them restore my husband's grandfather's pocket watch for our wedding. Although this was something they couldn't fix while you wait they kept me informed throughout the process. They were able to get the watch up and running again and cleaned it up so it looked brand new again!
I was so impressed that I then had them engrave it for me. The look on my husband's face when I gave it to him was priceless. Such a wonderful memory to have. Next, they are quick and thorough with the work that they do. I brought them a couple of broken chains, a broken watch band and the watch also needed a new battery. They had it all fixed within a half an hour and they had it all shined and cleaned up.
I hadn't noticed that the lock on the watch band was loose and they told me that they fixed that for me as well! They also cleaned up my wedding and engagement rings while I paid. They do all of this with great pride, attention to detail, in a timely manner and it is all done at a VERY reasonable price. A few years back I moved out of the Metuchen/Edison area.
I tried to find someone close to my new house who could do the work that they do. NO ONE compared! Not price nor quality. From now on I will take the drive to the people I trust!
They are perfectionists who make sure your jewelry gets the attention it needs and deserves. I had them restore my husband's grandfather's pocket watch for our wedding. Although this was something they couldn't fix while you wait they kept me informed throughout the process. They were able to get the watch up and running again and cleaned it up so it looked brand new again!
I was so impressed that I then had them engrave it for me. The look on my husband's face when I gave it to him was priceless. Such a wonderful memory to have. Next, they are quick and thorough with the work that they do. I brought them a couple of broken chains, a broken watch band and the watch also needed a new battery. They had it all fixed within a half an hour and they had it all shined and cleaned up.
I hadn't noticed that the lock on the watch band was loose and they told me that they fixed that for me as well! They also cleaned up my wedding and engagement rings while I paid. They do all of this with great pride, attention to detail, in a timely manner and it is all done at a VERY reasonable price. A few years back I moved out of the Metuchen/Edison area.
I tried to find someone close to my new house who could do the work that they do. NO ONE compared! Not price nor quality. From now on I will take the drive to the people I trust!
