Long Jewelers

I went in to Long Jewelers to pay on my ring that's been worked on. Queenie waited on me. She showed me my ring, it had stones replaced and 2 added. It is beautiful from what I could see! Very nice sapphires. I also looked at some jewelry on sale 50% off. She was very nice and helpful. I thought Jacqueline was there but she didn't get in till later. She was my original salesperson. Sorry I missed her. Thank you for working with me by allowing payments on my repair

Outstanding Customer Service. Took care of my custom engraving and watch repair while I waited. The staff was very friendly and welcoming. Found out I was from the same area as the jeweler and we must of chatted for 30 minutes reminiscing about our home towns. The humor and friendliest interaction at the counter with Geraldine made my day.

Mr. Long is simply amazing. Always ready, willing and able to work with you on your jewelry purchase. He likes his customers to be 100% satisfied and always delivers. Just bought a beautiful diamond pendant necklace for my wife for our 15th Anniversary and he was nothing short of terrific to work with.

If you're looking for a small, family run jeweler that has a personal feel, look no further than Longs. Upon entering I was immediately greeted by Queenie, who did wonderful to help me with the adjustment of my watch. The master jeweler was very quick to take care of removing the links too! The next day I decided I wanted the watch even a little tighter than what I walked away with initially, and Longs took care of it free of charge. I've lived in Great Bridge for years and Longs is definitely the jeweler I will return to in the future!

Had great service today with Debbie. She was so gracious and polite, very patient. She was very helpful in helping me pick out the perfect chain I needed for a special pendant. I also had jewelry that needed sizing and cleaned. She was the best in helping me with everything. Steve is also informative and easy to work with. I recommend Longs and trust them with my jewelry.

I had my diamond engagement ring cleaned, little did I know a prong was bent. They brought it to my attention and fixed it immediately. If you want good quality jewelry, I recommend them. Their sales are great too. Worth the money.

Whenever I need a quick gift, this is the place I always go.some how buying my gift, I always also purchase something for myself. Excellent prices, great quality jewelry! Mrs. Debbie S. assisted me and picked out the perfect necklace for a charm I already had. Because of her honesty, her sake doubled. Thank you so much for a wonderful buying experience!

The staff was very friendly. I was greeted immediately. Jacqueline O. was extremely helpful and patient. I was looking for two birthday gifts for my granddaughters and it took me a long time to pick out exactly what I wanted, but she never became impatient with me. She was great. I appreciate the beautiful gift wrapping too. I'll be back.

Wow! Aside from the variety of beautiful jewelry at Long Jewelers, the true gems are their employees. Coming from out of state, I did not know of a jewelry store I could trust to repair my diamond wedding band. A friend told me she uses Long Jewelers and loved not only their jewelry selection but the repair service she could trust. Not only was I greeted warmly but upon learning what I needed done, the actual repair jeweler came and examined my ring.

He assured me that he could replace the missing diamond (which I had) but that the ring, which is over 50 years old needed quite a few repairs and slowly described them and showed them to me with his magnifier. I felt comfortable and reassured while speaking with this gentleman and left the 6 diamonds ring with him. Today I picked up my ring and it is as beautiful and perfect as the day it was first placed on my finger. I would recommend this place to anyone who appreciates fine jewelry and excellent craftsmanship.

We have used Long Jewelers for many years now. From new purchases, to ring and jewelry cleanings, to jewelry repairs- they are a quality operation with a super friendly staff. Steve Long is the owner and he takes an enormous amount of time with you and you never feel pushed into a sale or rushed. They have a great selection and excellent quality of diamonds- Steve definitely is an expert in his trade and you leave feeling very well educated! You will not be disappointed with Longs jewelers!

Love working with Steve! He's very attentive and patient! The staff as a whole have been so kind and responsive in helping me with my engagement ring. Highly recommend this experience!

I had the best customer service experience at Long Jewelers with a lady name Dee. I brought in two watches to remove links for a better fit. The service was quick and precise.

I absolutely LOVE THIS PLACE! Steve and his staff are always GREAT! Amazing jewelry at great prices.

Went in search of Pandora Charms for my wife's bracelet as a Christmas present, was promptly greeted by Queenie who helped me pick out two beautiful charms for my wife. She was quick in ringing me up and offered to gift wrap it for me, which I've never had a store do and was very pleased. She let me pick out the color paper and ribbon and did a wonderful job in wrapping the charms in a timely manner.

Very professional and courteous establishment. While I was waiting for the charms to be wrapped I browsed some mens bracelets they had conveniently placed on display beside the wrapping station and because of the service I will be returning for a gold laced Cuban I had my eye on, very soon.

The Long Jewelers team is phenomenal. I met Debbie at a checkout counter in a retail store struck up a conversation about a lost Diamond earring of mine. One week later I visited the store met Jacqueline she sold me on a new pair of Diamond earrings that were a half carat more in weight. Lastly, the appraiser confirmed the value of my old diamond earring right on the spot. I'm now a customer for lifetime. Thank you Long Jewelers for your professionalism and expertise.

I went to Long to look for a Christmas gift, not necessarily set on buying. I had a budget and the sales woman was respectful of that. She was patient and so helpful as well as very knowledgeable. She provided several options and was never pushy in any way. The buying experience was everything you could want and they also provided complimentary gift wrapping service. My family has gone for decades and I will continue that trend.

I just want thank Dee and Lauren for first class service! Store was very busy (as should be with employees like this) Dee saw that even with the amount of clients in the store I still hadn't been helped and called out to be sure someone came over. Lauren was very helpful and they had exactly what I came in for. Thank you Lauren! Thank you Dee!

I have shopped there for many years. Always great service. A jeweler you can trust. Today I was purchasing earrings the young lady that helped me was so patient. I'm sorry I forget names, but I believe it was Christina. I always recommend Longs. He has custom made a lot of pieces for me. I'm always amazed at how they turn out.

I've been doing business with Long Jewelers for years now. My family has four high end watches, numerous less expensive watches that need batteries, and a fair amount of older jewelry that occasionally needs repair. Long has always taken care of us and our precious things at reasonable price and with good security. This last time, the shop was pretty crowded, but Geraldine gave us great service in spite of the crowd. Thanks, Geraldine!

I had an excellent experience with Steve Long picking out a gift for a family member this week. He has over 30 years experience in his industry and is very knowledgeable. He's also very nice and patient. He's not pushy and doesn't make you feel like you have to decide right that moment. I would highly recommend his beautiful store.

I stopped by Long Jewelers recently to look around for a Christmas gift for my Wife. I was pleasantly greeted right away but I was allowed to look around without feeling intimidated by a salesperson trying to pressure me into a quick sale. They have a wonderful selection of jewelry for every budget and they have competitive prices compared to the competition in the area.

I highly recommend this wonderful jewelry store because they know how to treat their customers. I felt like I was buying from a friend in the diamond business instead of just another customer.

I can't even begin to explain how happy my fiance and I are with our experience here! The owner, Steve Long treated us so good! We are forever grateful. High quality jewelry, high quality service. I learned so much about diamonds in the last few months so now I can truly speak on the matter and let me just tell you, commercial/mall jewelry stores do not hold a candle to Long's!

I went into the store to get an ring for my son. I was greeted right away by Geraldine. She understood what i was looking for and helped me with all my needs and questions. I never felt pressured or rushed and left with exactly what i wanted. The jewelry store is perfect for all our needs. We will be going there from now on.

They were awesome! I needed some small diamonds tightened and a replacement diamond for one that fell out. They were nice and the job was done perfectly and quickly! Will def be going back!

OK, I'm going to say this. PLEASE put someone on your telephone that can speak and understand common English! We called to ask pricing of an appraisal for our wedding set and the girl kept going on about insurance appraisal, despite my several times informing her that it would be for us. Didn't have to go to the store to be upset, got it right over the telephone.

Always great service from from Jen. My wife lost some charms for her lestage bracelet and Jen helped my look up them so I could buy her some new ones. She also wrapped each one individually for Christmas. Thanks for always giving us personalized service.

Popped in here to get a battery put in my watch. I was in and out! Victoria assisted me and she was so pleasant! She showed me some new Pandora jewelry (I had no idea that they have even made rings) while I waited. It only took about 5 minutes and it was $8.

Ask for Dave when getting your work done! He's amazing! He has made all of my jewelry for the past 5 years. He's very knowledgeable and passionate about his art!

They resized my wedding band and gave it back to me with cracks in the band then claimed they did not to it. Finally, they agreed to fix it. When I got the band back the second time, it still had cracks. Very disappointed.

How do you take a 60 year old heirloom of someone's father, resize the band, and loosen the stone so when the son picks it up he has to leave it to get that fixed? I'm not sure, but Long's apparently does. Thanks

Had a great experience with them. Got a new setting for my wedding band. Picked it out from a catalog, they "borrowed" it from the company to make sure I liked it before I purchased it. Everyone was always very courteous when I went in, but Ariane was amazing. She always kept me informed of what was going on. Really appreciated her.

Hands down, Long Jewelers is my go-to jewelry store. My bridal set was custom designed from the Middle East while my (now) husband was stationed there, so needless to say I am very particular about where I take my rings. I get my rings rhodium dipped and cleaned here and they always look absolutely gorgeous when they leave. The staff is SUPER friendly and knowledgeable. I have never had a bad experience!

I just went to Long Jewelers yesterday looking for a diamond ring. WOW! I was so impressed! HUGE selection of diamonds! Not pushy at all. They spent hours helping us. I learned so much about diamonds! Mr. Long is so passionate about diamonds! I will be referring all my friends there! Exceptional customer service!

There was seriously like 8 people in this place, I came in for a watch battery, the girl at the register was very very nice. I watched her ask 4 people that appeared to be doing nothing if they could do the battery, one lady said yea but I need to finish whatever she was doing on the computer.and took her damn time. So finally the girl asked another lady that did it right away.

The girl also gave me a coupon for $5 off since I had the more expansive battery and she had already quoted me $10 for it. Just seemed like since I was not in there to buy any diamonds or gold I wasnt important!

Tried to get some jewelry off my hands and when I got a quote, it wasn't even 1/5 of the value. I think I'll have better luck on craigslist or eBay.

I will start by saying i have purchased over $ 15,000 dollars worth of jewelry from them before service was ok but not fantastic. I recently have gone into their store to upgrade my wife's diamond in her ring. Not only did they insult me on the price ($1100) for her diamond which was a VVS2.51 carat color G they only had a.75 carat color H VS2 and wanted to charge $3800 for.24 carats more then her original diamond.

So all in all the experience was the worst i have ever dealt with a pawn shop will give you more for your diamond then they will. And BTW I dealt directly with Mr. Long not a sales associate. Avoid this jewelry store they will rip you off. Buyer beware!

After looking around for watch repair on line I figured I'd stop by Long Jewelers because it was close to where I work. It took me a very long time to find the place because it's tucked into a shopping center. So I was already a little bit aggravated by the time I got there. The staff was friendly though, and asked me as soon as I walked in if I needed help.

The website stated that they were one of the only shops in the area that did watch repair on site, but of course after I got there and asked it turned out they had to send the watch off to have it repaired. So that was something else that was aggravating. I didn't end up getting the watch fixed there.