De Scenza Diamonds

Paul was the most wonderful and helpful salesperson! He made looking at engagement rings with my boyfriend so smooth and is so honest! It can be overwhelming but he took the time to teach us all we needed to know to be satisfied. Will be recommending to all my friends and family!

Have been doing business with DeScenza's for over 40 years as did my folks before me. It's a company with integrity that maintains high ethical standards. Jewelry is top quality and sales associates are very knowledgeable. There is a "no pressure to buy" atmosphere and it's a pleasure to shop there. Could not imagine going anyplace else.

They ruined a very expensive watch of mine by failing to seal it properly after the battery change. They then told me that it was my fault for not requesting it, and that they had asked. So they break my watch, and then lie straight to my face. I paid to have the watch fixed there, because they said they were giving me a "good deal, " $400 later. Mistakes happen, but please own up to them, especially when the alternative is calling ah honest customer a liar.

There is absolutely no reason to do business with any other jeweler - these folks are the best. I have been shopping with Descenza since my wife and I got engaged thirteen years ago. It is a Christmas tradition for me to bring my kids in to help choose a gift. Zero pressure, exceptional service, and extremely fair prices.

Working with Descenza to get the perfect engagement ring couldn't have been easier. John was so helpful from the second we walked into Descenza and helped us find the perfect solution to get our dream ring setting despite all of the COVID craziness. Thank you, John and the whole Descenza team! We couldn't be happier!

Well, I bought my diamond in 1992 and was concerned about color. I was told my ring was a "good" K. I was young and in love, well, It's a K. Years later, being never fully happy with the color, I wanted to upgrade. Their website claims, "Unlike many purchases, your Descenza diamond will hold its' value". Not so much. I was told (in Framingham), that I can't upgrade because my pear shape was no longer in demand. So basically, I'm out of luck.

I highly recommend DeScenza Diamonds Boston location. Ask for Joe MacIsaac. I am a regular working-class stiff who did a little bit of research before walking into DeScenza on Washington Street at DTX. I knew a tiny bit about diamonds, but Joe was able to fill in the gaps of my knowledge so I was able to make an informed purchase. She said yes, by the way.

I knew about the cut she wanted, but I had no idea about the rest of the "4 C's". Joe is a GIA certified gemologist and took his time to talk me through the different characteristics of diamonds before presenting some products that suited both my needs and my budget. We laid them out before me and looked at them through a loop. He taught me how to use the loop and what to look for when inspecting a diamond.

I always thought they were just shiny rocks, but Joe showed me how to look for inclusions and what to look for in a quality diamond. One of the things that I loved the most was that he was able to offer me a diamond that was GIA certified. That way I know where the stone was mined from and I can rest assured that it was an ethically sourced product.

Beyond this, Joe had an extremely calm demeanor that put me at ease during what might most people consider to be a large purchase. The reason I am giving this company a 5-star review is because of how Joe was able to put me at ease during what I thought was going to be a stressful process. Everything was broken down Barney-style and I walked away with confidence.

I've been engaged for about a month and even though my fiance loves to show off her new ring, I can't help but look at it from across the room as it catches the light or feel for it when we embrace. I'm really not sure if she likes it more than I do, and that in of itself should be a testament for the quality service and quality product that DeScenza Diamonds has to offer. Joe even offered resizing (because my dumb ass didn't order the right size) and it was returned with the right size in 1 business day. I cannot wait to go back to select wedding bands and I am sure I will be a lifelong customer of DeScenza.

I didn't purchase anything here, but that's because the service I received was so bad. I called ahead to ask if I could come in and look at some engagement rings - my boyfriend asked if I could go look and find some options I liked before he went to purchase. When I called, they said no problem. When I got there, the man who was helping me was very kind (only reason I give it two stars) but wasn't helpful at all.

Wouldn't show me certain styles because he deemed it was out of my budget - who is he to assume what I can and can't afford? I wasn't allowed to try anything on or even hold it up to my finger. He took us to his office to look at stones so I could at least get a sense of what type of stone I wanted. Five minutes into sitting down, a woman comes in with a nasty tone and takes the stones out of my hand and tells the man "can you wrap this up?" Who does that?

In front of a customer? Needless to say, I did not have a productive visit and even if I found a ring I loved, I would've looked elsewhere after the terrible service. So rude and unprofessional for someone buying a $20k ring. There's so many amazing jewelers and jewelry stores in Boston- go somewhere else!

Alexandra and I are beyond grateful for Tyler DeScenza, Asia Kane, DeScenza Diamonds and the entire team for exceeding our expectations and providing an exceptional experience throughout the entire process. From the initial surprise of getting to design her dream ring, to the quick turnaround and flawless execution, I couldn't be more thankful for everyone's help at DeScenza Diamonds for making this milestone in our lives even more special! #TheDeScenzaDifference

We had a problem with our insurance company in regard to a diamond pendant that had been lost, and whose size had been mistyped by the company when they wrote the policy. The staff at Descenza were incredibly helpful even though they knew that we were not planning to buy a replacement, and worked with the insurance adjuster to get us a fair price for our lost item. They were genuinely caring.

When my wife decided she wanted to update her engagement ring, I was lucky to be helped by Tyler in the Boston location. He was exceptionally knowledgeable and helpful, was able to show me a variety of different cuts and sizes and how they might look in different settings. We haven't made a decision on which one we like the best yet, but we'll definitely be shopping at DeScenza's when the time comes!

I have mixed feelings about Descenza's.out first experience with them was 40 years ago when my Husband purchased my engagement ring from them.it was an excellent experience and made us a loyal client for many many years.jump forward 40 years.over the holidays I noticed that they certainly didn't appear to have as much high end inventory as years ago.lots of semi precious, sterling etc.not a lot to select from in store.

Last week I was looking to upgrade my wedding band for our 40th anniversary.found exactly what I was looking for at another 'high end jeweler'.in an attempt to be a loyal client I took a picture and sent that along with exact specs (3ct diamonds, etc).first off Descenza didn't have anything in Stock and would have to order.that would be fine if all else was equal.but for a comprobable ring with lessor quality diamonds they quoted me a much higher price than the other High End jeweler and didn't seem to want to budge.(remember we've been doing business with them over a 40 year time span).I have the impression that perhaps they no longer feel it's necessary to take care of their long time clients.

I had purchased a wedding ring through Descenza's with a flawed invisible diamond setting. I kept losing diamonds and was frustrated with the ring. I returned the ring and they designed a new one for me. It came out beautiful. Their customer service is second to none. I've sent friends and family members to them and they have had the same outstanding customer service. Descenza's is the only jeweler I will go to.

Amazing customer service and great pricing for the Boston area! They are a family run business that has been around for generations which I personally love to support. Most of my jewelry is from here and I really can't say enough about the quality. Ive done the research too for pricing and time and time again we find we are getting the highest quality jewelry for the best price. Seriously go to DeScenzas!

My experience with DeScenza was excellent. In fact, I think they went beyond expectations. I bought a watch for my son's birthday. I had shopped around quite a bit, but did want to buy in Boston because he lives there. Dominick was excellent to work with, and he gave me an excellent price (much better than the competitor on Newbury Street). He even arranged to have my watch delivered to my son at his office because of delayed delivery. It arrived in time for his birthday and he loves it!

I had a very limited experience with De Scenza diamonds but although it was short, it was terrible. I called to ask if they carried a certain style of necklace for a wedding gift for my fiance. Within 10 minutes, I was transferred to different departments 4 times and then hung up on. Needless to say, I'm not going to waste my time and my business who an a business that could care less about me.

I came here because I decided I didn't like the setting I had picked out for the 0.7 karat diamond that belonged to my grandmother. Asha was the person who helped me on the phone, and who helped me pick out an item. She originally arranged to have an ArtCarved setting shipped from another store to the downtown location so I could take a look at it.

It turned out not to be what I had envisioned, but she helped me pick out a really nice setting at a great price point. De Scenza is going to have the best halo and micro-pave free-standing settings in town. I actually think this place is going to be better than Long's in terms of its setting collection. I had a hard time choosing because there were so many options! I went back to pick it up 6 days later, and it's gorgeous! Check out the pic!

We went into DeScenza's Boston store to look at anniversary rings and we couldn't have been happier. Their selection was incredible and the sales person was so knowledgeable about matching the quality of diamonds in a new setting to my original diamond that I wanted to have reset. With her help, we created a really unique new setting that I receive compliments on almost every week!

We have also shopped at their Peabody store for a Michele watch for our daughter's graduation last June and again got the personal attention we were looking for to help us with what we should buy.and a watch that our daughter loved:

Good on site. but weird service. its been three weeks and 2 phone calls, and we have still not received an appraisal. how hard can it be to organize an appraisal? this is a luxury item, good service is tablestakes. even a mass retailer can be more organized than these guys.

In short: Friendly while on site, completely unresponsive off (and incompetent at picking up the threads). My fiance got my engagement ring here. He loved the experience of working with Tyler (all the gemologists are part of the family business, it seems, which is good in one way.), and though he ended up spending way more than he had planned, he loved the ring and so did I.

Two stars. Then: I lost my ring. Like, three months after getting engaged. Heartbroken? Yes. But it was insured, and we took a collective deep breath and went about the process of replacing it. When we went in to get the ball rolling, I received very little sympathy mixed liberally with criticism. I was told the ring had been badly sized (says the business that sized it!), and that our initial appraisal had been wrong (says the business that did the appraisal!).

After we left? Phone calls: unreturned. Questions: incorrectly answered. Ball: dropped. On our next on-site visit, I specifically stated the communications breakdown and asked how I could help: calling every week? Emailing? I was assured that wouldn't happen in the future and was told quite firmly that they would reach out to me. Radio silence ensued.

After several weeks, I sent a summary of the situation to their corporate address. No response. We were lucky enough to get a direct insurance reimbursement to spend anywhere, rather than having it go right to the jeweler (shout out for Traveler's Insurance: thank you for making that experience as painless as possible). The sums of money we're discussing here are not insignificant--house downpayment-sized in total.

Why De Scenza could not be bothered to help us is unclear. We felt like second-class citizens. We were in a price range that should have produced better service, yet even if all we could afford was a $500 ring, their job--and their purported mission--is to make each and every customer feel valued. Utter failure of service. We were looking to build a lifelong relationship with a quality jeweler. We have taken that goal and our business elsewhere (Gann, in the same building, has been just wonderful so far). De Scenza made a very painful time for me much worse.

I am happy to report I had a very good experience at DeScenza Diamonds today. DeScenza had been recommended to me by a friend whose brother had a positive experience picking out wedding jewelry. I had DeScenza do a special order for me. The original sales person I dealt with over the phone, Brett, from the Hingham location, was extremely polite and professional.

He understood my needs and provided me with the information I was looking for. He informed me that the necklace I had ordered would be ready in approximately 2 weeks for pickup at the Boston store. He was right on the money as the necklace arrived in 13 days. I was a little nervous going to the Downtown Crossing location, fearing that the store would be overrun with Valentine's Day shoppers.

I was pleasantly surprised to find only a few other customers in the store. There were plenty of employees at each counter who seemed more than willing to help customers. After looking around the store for a few minutes I was politely directed to Customer Service to pick up my order. The girl who helped me was very friendly. When I mentioned during the checkout process I was interested in some diamond earrings she filled me in on DeScenza's diamond earring program where you can start small and trade your diamonds in for bigger stones over time. I was happy to find that the necklace I ordered was cheaper than the cost I was initially quoted. I will definitely be going back soon for my jewelry needs!

Last year in November my now husband and I went to look at engagement rings, he wanted to know what styles I liked. I fell in love with a ring and we went back to look at diamonds. I didn't know then but this would be my ring. Everyone was super helpful, we were helped right when we got in there, and the diamond buyer (forgot his name), was extremely helpful.

I get complemented on the ring everyday, even by men! We went back after the engagement to look at bands, but it was such a unique ring that it was hard to match, we had to order a custom one. They were again very helpful, but we ended up going to a cheaper jewelry store to get it custom made. Wish we hadn't because we had problems with them and were almost bandless a couple days before the wedding. De Scenza is truly amazing! I recommend everyone to go there, even if it were just for the experience :)

I give everyone the benefit of the doubt, I went there a year ago and I walked to to the counter looking at their Chamilia collection, and I waited and waited and waited for someone to come over or at least acknowledge me that I was there, Well no one came and finally I asked what does one have to do to get service, and they were 'oh you need help' but I told them I was all set.

I went again a few days ago figuring maybe they had an off day we all do; and the same thing happened to me I had to ask for help after waiting at the counter for quite some time. they need to train their staff on customer service and I will defiantly will not be going back ever again

DeScenza's is a saving grace. They had an incredibly helpful customer service department that repaired my antique ring (from my grandmother!). The ring has intricate designs and details. It got squashed and severely disfigured. It looked unsalvageable. They totally understood how important it was to me. It looks beautiful now! even better than before!

I have been to DeScenza's in the past to purchase a watch for my boyfriend, which he loved.and hopefully we will return in the near future to look at engagement rings :0 shhhh.! The priority and pride at DeScenza's is for sure the quality. I'm sure this is why this family has been in business for almost 100 years! It is so nice to go somewhere in which they really care about your needs and the quality of what they put out :) I read the previous review and I'm so sorry she had this experience because it is so far from what I've experienced every time I've been in there. I highly recommend it. it's the best quality and care for your dollar!

Wish I could give this place zero stars! My fiance and I stopped by this location of DeScenza after having a stellar experience at the location in Peabody. We had a certain type of wedding band in mind we had seen at the other location and also wanted to compare it to anything else in their inventory. When we walked in, we were looked up and down by one saleswoman, not even greeted by one salesman, and stood by the diamond counters for over 10 minutes until one lady finally paged for somebody to come assist us.

Strange that she couldn't help us, but nobody even came over to acknowledge they had seen us and would send somebody to assist us. Their selection of diamond wedding bands was nowhere near as expansive as the collection at their Peabody store. The one guy who finally came over to help us didn't have any idea about the rings we were talking about and sent over a colleague who was the only saving grace of the store.

She was a taller, attractive blonde woman with an accent and she was the closest we ever got to pleasant customer service. We visited 5 jewelry stores on Washington Street this morning and DeScenza was the worse of them all! We will not return to purchase our wedding jewelry.

Just went there to purchase wedding bands and had a great experience. We worked with John, who gave us a great deal on both of our bands. They don't work on commission, so you don't feel like you're being pressured to buy if you're not ready. John took tons of time with us explaining our options and letting us weigh our decision. I can't recommend him enough!

This is the only place I buy my "real" jewelry. They're the best. Knowledgable, quality merchandise, and their prices are excellent. Just had a necklace made for my mother-in-law's 80th birthday, and it is beautiful.