Suncoast Gem Laboratories

We were in need of a quick glance at what we thought was potential damage to an engagement ring. Suncoast was able to see us the same time and provided quick and helpful service.

This man is rude. Their customer service is atrocious, and he comes off as very very greedy. I called to make an appointment to utilize their gemology service. I wear and buy a lot of jewelry which is all insured by Jewelers Mutual. Jeweler's mutual is who referred me to Suncoast Gems. I was looking to establish a relationship with an appraiser, and gemologist.

Their website looked reputable, and they offered the services I was looking for. I called with my latest acquisition, a mothers ring a friend had given me. I suspected that 2 of the stones were alexandrite, and wanted to get a professional opinion. The guy told me that they do provide that service, but he didn't feel like doing it, because he would only make $40.

He told me he'd be willing to look at my ring, but only if I was going to make an appointment for something like an appraisal where I'd be spending more money and make it worth his while. I agreed to have 2 of my pieces appraised there. I have quite a bit of jewelry and not every piece has been appraised to be insured, so I do have the need of the services Suncoast gems provide, but the more I thought about our interaction, the less I wanted to reward this man with my business. HE should be trying to win ME over and earn my business, I should not have to prove to them that I will be worth while customer. Take your business elsewhere. That's what I've decided to do.

I really appreciate the time and energy Tom and Donna have spent with me over the years! I highly recommend their company and have valued their expertise and advise which has always been freely offered regardless of a purchase. They are great for our community and have contributed much! Jw

**Review of Appraisal Service** I do NOT recommend. I recently had a custom ring made from a collaboration of 2 other jewelers. I had 3 independent appraisals done to be able to choose the best for insurance. Suncoast, being the last of the appraisers, came in at 36% and 38% lower than the other two and was lower than my actual cost. Also consider that I was fortunate enough to buy several of my gems at wholesale.

The last thing said to me was "I am sorry you did not come to me to make that ring." Perhaps Suncoast makes nice jewelry but their appraisal process is antiquated and, more importantly, biased if you do not use their jewelry services. I was warned to only go to appraisers that do not sell jewelry. I only heeded this advice for the first two appraisers, Suncoast was my mistake.

Tom and Donna are not only great to work with but are tops in their field. Tom is never at a loss for an idea on just how to improve a piece Jewelry.

Tom and Donna are friendly and very professional. They came highly recommended and I was not disappointed. Had to have a small stone replaced in my engagement ring. The replacement stone is beautiful and the repair work excellent. Also had another ring cleaned up and repaired. Looks brand new. Prices were quite reasonable.

I stopped by to get a ring sized. The store is inside a building with other stores. There is a reception desk. That's as far as I got. I was asked who I was here to see. Suncoast gems I stated. Well they are only seeing people by appt right now. Oh okay! So she then said she'd see if they could see me what did I need done? No thank you! I'll go somewhere else.

I had a necklace made for our daughter from a heirloom ring. They were able to create it exactly as my daughter had wanted. Great service, fair prices, quick work. Great local asset to our local business community.

Tom and Donna are the best in their field and people you can trust

Have been going here for quality in workmanship and products for decades.

We bought our Wedding rings through Tom and Suncoast Gem Laboratories. They were very professional and Tom seemed to have an extra understanding of what we were looking for. Made me look like a star.

From start to finish, Tom and his people were amazing! He had a custom ring designed and made for my wife using a family heirloom Pearl as the center piece. It came out better than I could ever have imagined. I couldn't of asked for a better experience. Thank you Suncoast Gems!

Tom and Donna Seguin, Gemologists, and owners of Suncoast Gems, are amazing! They provide exceptional customer service with the highest quality products and design. They have taken care of my jewelry for almost a decade and I have never been happier. Thank you, thank you!