Anderson Jewelers

They do not return phone calls. Dropped off two watches and a ring. Two watches need batteries and the ring needed a sizer. After waiting couple weeks decided to go in to find out status. Nothing has been done. Told I would receive a call when ready. Never received call. After stopping in several times. Was told waiting on "jeweler" or "owner" to look at watches. ring was returned as it was stated they could not add a Sizer due to size of band.

Another week or so goes by. I stopped and picked up one watch, again no phone call that it was ready, . After several days stopped in to check on watch. Was told they could not get the back put back on the watch. I decided to take the watch and leave. Will not do business at this location again. Also know that this has happened to another individual.

Wonderful local jewelry business on the historic Taylorville Square. I knew what kind of necklace I wanted to buy as a gift and although they didn't have it in the case, Heidi took the time to show me numerous different options until we found exactly what I wanted. Her follow-up communication was timely and just as promised! I can't wait to see how my wife reacts when I surprise her with this beautiful necklace from Anderson's! Walked in a customer, walked out a fan!

They were very helpful and went above and beyond expectations to make sure we had the ring we hoped for ahead of the normal scheduled time. Very compassionate service.

The owners were amazing in helping work out a small issue. Very responsive and customer oriented. It is so very nice to have a great jewelry store local that truly cares about quality and the customer.

We have done business for several years at Anderson's with the previous owners and were always well pleased with the quality of service. Dave and his staff were courteous and always provided exceptional customer service. Unfortunately we are very disappointed with the new owners and will not be doing business with them again as a result of a recent encounter.

My husband and I took our rings in to have them checked and repaired on October 16. We were told that the jeweler would be in on the following Tuesday, 10/19 and she would call us to let us know the cost of the repair if any. I received a call from Heidi, the owner on Wednesday, October 20 saying that the rings were done and the cost of the repair.

I told her that we would be over on Saturday (since we both work and live 30 miles away). I asked her the store hours on Saturday and she said 9-2. We arrived at the store about 12:30 on Saturday 12/23 and there was a sign on the door saying they were closed to attend a wedding! I'm sure the wedding wasn't scheduled at the last minute! To add further insult to injury, my husband and I both called the store and her cell number multiple times starting on Monday the 25th, leaving messages at both numbers and received no response. FINALLY late in the afternoon on Friday, October 29th, Heidi's husband called me and assured me he would be there the following day from 9-2.

He never really apologized for no one returning our calls, just said that yes, he had to leave to go to the wedding on that Saturday. When I went to pick up the rings, I was the only customer in the store and again he did not apologize or address the issue in any way. WE ARE DONE WITH ANDERSONS!

Was looking for some earrings for a couple special lady's and I'm kinda particular. The lady that was working was very patient and showed me just about all of the ones they had, before I found the ones I wanted. Thank y'all.

Have purchased several pieces of jewelry from Anderson's throughout the years and no problems. Last ring was from New owners and was told the sizing was free if she brought it back in. They charged her almost 300.00. She when back 4 times. I went today. Wouldn't do anything. Said they called beforehand, they didn't. Had to add gold even though it was down sizing. New owner said he doesn't remember me or the conversation. Buy local to avoid these problems

I strongly recommend Anderson Jewelers. I have had them appraise a wedding set that was passed down from my grandmother. The service was reasonable in timing and price. They had it done much sooner than expected and they were very nice. Recently I had that same wedding set soldered and they were finished with the job within 24 hrs of dropping it off. The service was affordable and the staff were very nice. I will be coming back in the future.

My experience at Anderson's Jewelry is as good as it gets. They are knowledgeable and take time to ensure your questions are answered and you are getting the quality products you are looking for. The staff will make you feel at home, no pressure sales, custom work and an experience you will have a difficult time finding any where else. Visit the store and see for yourself you will not be disappointed.