R Bruce Carson Jewelers

Selection and service is wonderful! My only suggestion - have examples of what engraving will look like. The engraving I had done was not exactly what I expected, but ok. My sales person was very helpful and knowledgeable. Much appreciated!

I went into R. Bruce Carson's in a hurry. I had 10 minutes to pick out a wedding gift for my sweetheart of a bride. I really didn't know wedding gifts were a thing. We have three daughters and I had lots to do that evening. Bonnie the sales associate jumped in and helped me narrow down my gift ideas with my price range and jewelry preferences. She did a fantastic job at assisting me to make a great choice.

I was between an anklet, a few necklaces, toe rings and a few other items. Bonnie's intelligence and knowledge of jewelry helped me make an amazing decision. My bride Jess actually wore the necklace I (Bonnie also) chose for our wedding. The necklace will be in our family for years to come.

Most lovely group of professional, over the top customer service. Genuinely beautiful people. They cared for my friend and I like family after his mom passed. They took time with us. I mean sometimes a looong time taking care of us. And the jeweler their is simply the best. We love this group of people. They we all an answer to prayer.

They did reset the stone in my ring but not before repeatedly telling my husband how cheap it was and that he'd be better off replacing the whole thing. The ring has sentimental value to me as it belonged to my late grandmother. The monetary value wasn't important to me yet they tried to make him feel cheap for having a ring that meant more to me than a 'real ring ' repaired rather than replacing a piece of my grandmother's jewelry with something else.

I just went for a battery for my watch today. But 10 days ago I took my short and long pearls that were my mother's in to be restrung. Carson fixed the clasp for free. The sales lady was very knowledgeable and said they were fine. I was ready to spend over $800 dollars. I greatly appreciate her honesty. So many other businesses would have just restrung them and charged me

Very pleased with a repair/redesign done on my wedding set. Kimberly was very helpful and patient in explaining all my options. The jeweler's work was exceptional. My order was ready a few days early. I will definitely keep them in mind for the future.

I can count on excellent, personalized customer service and beautiful jewelry from Carson's Jewelers. That's why I keep returning to them again and again! Courtney has helped me to make selections without pressure and has been sensitive in helping me to keep within my budget goal. I will continue to give Carson's my business for fine jewelry!

Carson's has beautiful jewelry, but they also do repairs. I brought in a ring for repair that had great sentimental value (two stones had fallen out). Another family owned jewelry store in Frederick refused to repair it - stating the prongs were too worn and stones would keep falling out. Carson's was willing to take on the job. Unfortunately within two months of repairing it, another stone did fall out.

I was disappointed it happened so quickly after it was repaired. Carson's agreed to fix it for no additional costs, as a one time service. And, I have learned to wear the delicate ring for special occasions, only! Wonderful customer service, and they stand by their work.

The staff at Carson's jewlers were exceptional in helping me find what I needed. They communicated with me regularly to find the right selection and worked to fulfill any need that I had. I strongly recommend using them for your jewelry needs - they are wonderful!

Staff made us feel welcome and happy to service our watches. They have a variety of beautiful items and estate jewelry as well. Their Citizen watches are great too, so I took one home with me!

I love this jewelry store, it is the only one I use. That being said, I wanted to get my mom a charm for her Pandora bracelet for Valentine's day so I stopped in. The lady who waited on me needs a serious lesson in customer relations. She was very curt, unfriendly and rushed me like her time was more valuable than mine. I'm hoping this was a 'off day' for her but if not, I will find another Jeweler to do business with. Her attitude was ridiculous.

Ive been a customer of R Bruce Carson Jewelers for many years and have received nothing but the best service and friendly help on every visit. Over the years, I have purchased gifts for my wife, my wedding and engagement rings. I did alot of pricing on the diamond in my wifes engagement ring and found when you compare the actual rating, they were inline with all the best places from Baltimore to DC. They also have Pandora and they are a certified Rolex dealer.

Awesome experience. After some very frustrating experiences at a couple of Montgomery County jewelry stores (and some Frederick "mall" jewelry stores), we finally found the store. This place has a great selection of engagement rings, and they were all beautiful. They were a bit more than most of the other stores ($600-$700 range for a solitare setting), but their products appeared to be of a higher quality and better craftsmanship than ALL of the other stores we visited.

I went from finding ONE setting that I felt I could "live with" at the other stores, to having about 4 that I had to pry myself away from at Carson's! Plus, the saleswoman was so patient.and not the least bit pushy. She didn't need to be; the products spoke for themselves. And by putting cubic zirconia stones in ALL of the settings, you can see what the finished product will look like.

One of the most frustrating experiences of shopping for an engagement ring was having to look at settings with bare prongs sticking out. There is no way to tell what it will look like after having spent all of that money! This also was the only jewelry store that could answer our (pretty basic) questions without hesitation or checking with 3 other people.

Well worth the trip from Montgomery County. And, after deciding to purchase from here, I found out that they are one of the very few jewelry stores in Maryland that the American Gemological Society recommends. Now I feel even better about choosing them. PS- My boyfriend will now be dealing with the purchase from here on out. If he has any issues, I will update. Otherwise, 5 stars it is!