Arthur Groom

I had a few pieces of family jewelry that I couldn't get any information on thru the family anymore. I just wanted to see if they had any value or history that was available so i checked local reviews & saw that arthur groom was very well regarded and so ii decided to bring them there. Could not possibly be happier with their help! Ali is very professional & friendly as all their staff was! Very helpful!

Outstanding people at Arthur Groom and Co. A pleasure to work with.

The Best of the Best All the way! OMG! ENGAGEMENT RING HEAVEN First steps in you are greeted with warmth, LOVE that there is no pressure, ALI is phenomenal, head downstairs to the LAB she explains it ALL. Diamonds really are a girls best friend at ARTHUR GROOM. The communication sooo good. It was like she read my mind and created the most amazing Celebrity Pintrest WORTHY engagement ring that I can't stop staring at even as I'm leaving this review. Can't wait in a few weeks I'll be going back in for the wedding bands.

I recently posted a negative evaluation of my, experience at Arthur Groom. I would like to update it with a more positive out come. After speaking with Ali (manager) she was very helpful in resolving my issues with recent repairs to my watches and my wife's ring. Her response to my concerns demonstrated to me they are concerned with customer satisfaction and loyalty.

After sitting down with the manager (Allie),w ho spent a considerable amount of time explaining the process of my ring and watch repair. I must admit, this is an establishment, committed to it's reputation, customer satisfaction and loyalty.

The best in so many ways! Knowledgeable, exceptional customer service, an overall wonderful experience every time. In a world of online shopping, it feels so good to work with a sophisticated and elegant hometown jewelry shop. They even bent over backwards to get a repair done quickly for my daughter's bracelet while she was home from college. 10/10 every time!

Great service. Had an appraisal update done. Ali was honest and knowledgeable. Will definitely go back.

Arthur groom did an amazing job with my engagement ring and wedding band. They created a completely custom set with an heirloom diamond and heirloom band, inspired by my preferred styles. Allie was so great to work with- extremely knowledgeable, friendly, and a great communicator. She turned my vision into reality and I am forever grateful.

What a terrific place; truly a Ridgewood treasure! I have lived in-town for years, and have been always impressed with their commitment to fantastic customer service, and over-all excellence. Just had a repair done, and I am thrilled with the results, simply the best!

Had 2 tanzanite rings made here for Christmas. Both were gorgeous and loved by the girls who received them. Thank You Joyce for the outstanding service and attention to detail! You're the best!

I take my engagement ring there every 6 months to check the setting. The staff is always so nice and accommodating. They always clean the ring and make me feel well taken care of.

Bought my wedding band here in 2013 and have been happy ever since, until I gained weight and it didn't fit anymore :- Brought it back and Lorraine sent it back to the manufacturer no questions asked. I had a better fitting wedding band in one week! Now onto my diet. Thank you Arthur Groom!

Each time I find some new cool piece of Jewelry. Family oriented and accommodating sales staff. Ali helped my Fiance and I pick out an amazing ring. She was able to get it done in a perfect time frame. I have also had watches fixed here and have bought other jewelry. I look forward to another lovely experience when it comes to picking out wedding bands. Ali is knowledgeable about all different ring styles, sizes, and metals. Highly recommend Arthur and Groom.

Arthur provided me with A plus Service, Customer Service was Excellent! James

They did a service for me about the valuation of a ring. Joyce was fair, honest, and trustworthy. I definitely recommend and will be returning for any of my jewelry needs!

Caring staff who worked on several repairs including restringing pearls, fixing a costume bracelet for my daughter, and restoring a bracelet of minimal dollar value but tremendous emotional value. Highly recommend.

My previous review was removed and I am not sure why. I purchased a St. Christopher's charm in preparation for my daughters trip to Paris and had a great experience with the staff. As I was being helped one of the young ladies who was working there offered to clean my wedding band and my wife's rings! They didn't charge us for it either! I am posting this review again because it seems to have been taken off of Yelp and my experience needs to be shared!

Excellent emerald selection! They have both loose emeralds in the case as well as finished jewelry. I imagine someone could make quite the piece!

I've been coming here for years. I've had my wife's Ebel repaired twice, her engagement ring fixed (one of the prongs was loose) and it also needed to have platinum added to it since the last guy had used white gold. Anyway, they were extremely nice, helpful and professional. Since then, I've had them do two appraisals on my wife's rings for insurance purposes, and now they're resizing my wedding ring. I recommend them highly.

I just had Arthur Groom add some links to a few of my wife's watches after another jeweler refused to replace links on a ceramic watch band. They even removed a link for (no charge)after my wife added 1 too many links. The staff is exceptionally courteous and professional and provides a very rare level of customer service. Its the type of customer service once common many years ago, but very seldom seen nowadays. Keep up the good work. You will be seeing me again and again!

Terrible on so many levels. I bought a sapphire and diamond ring at an auction. I brought it here to get an appraisal. Upon inspection the ring had a cracked diamond. I left the ring with the jewerler to repair the stone and replace the appraisal page that said the ring had a cracked diamond. I also left some other repairs, sizing issues and a new prong setting for my engagement ring.

I have had the engagement ring for 35 years. The jeweler called with estimates and I thought they were fair for the diamond but a bit high for the new prong setting, sizing of a few rings and repairs of a missing stone. (I had the stones) I thought for quality work it would justify the price. That was my first mistake! I came to pick up the rings and they were all filthy.

They told me cleaning was extra. The page to my appraisal was not replaced with the new one and they said they had no idea what I was talking about. ( So call me a liar instead of checking with the appraiser) I asked if the owner could call me because I was unhappy. They said they would leave a message. ( still waiting 5mths). I had to come back a third time to pick up the page to the appraisal because I didn't want them to mail it. Honestly, I didn't trust them.

On Sunday, I was washing my hands and noticed that one of the prongs had broken off. Thank God I looked down or I would have lost my diamond. I called them Monday morning to find out if they would fix ithe broken prong. They said that I broke it and they would have to look at it. But, yes they would charge me. They do not stand by their work. I had the first setting for 35 years 2 children and three dogs but "I broke it" in 5 months.

I was in the hospital in Sept and put the ring in the Safety Deposit box at the bank for safe keeping. I retrieved it around Thanksgiving. I haven't even worn it for the whole 5 months. Shotty work, rude sale representatives and they say I broke it. I decided to write this review and go to someone else to repair my cherished ring!

Love appraising their jewelry. I ONLY Appraise. I do NOT buy or sell, I Appraise Jewelry. They really do great work NOT APPRAISING but great jewelry. Keep up the great creations!

Let me start by saying that my in-laws have used Arthur Groom for years, and they came highly recommended. When it came time for my husband to propose to me, they did an absolutely amazing job incorporating his grandmother's diamonds into my ring. During the wedding band design appointments, they met and exceeded our expectations. I am in love with my ring, as is everyone who notices it.

What I'm not in love with, is the fact that one of the diamonds, most likely one from his grandmother's ring, has fallen out twice. Arthur Groom kindly replaced it the first time, but now says there would be a charge to do it again. I feel this is unfair, as this is clearly a result of their craftsmanship. I wish they would reconsider, as I would love to show my ring off with pride again, minus the footnote that Arthur Groom will not make it right.

I had a very disappointing experience at Arthur Groom in Ridgewood. In December 2013 I took my Rado watch in for repair. The cost of this repair was $500. In June 2014 I noticed my watch was not running. I then noticed the back of the watch was missing. I took the watch back and was told that repairs were needed and the watch was rusted inside - another $500. I took the watch home and will look for a more reputable jeweler. Dave

I purchased an engagement ring here. Great staff, extremely helpful, catered to what I was looking for without being pushy or intrusive. My wife and I also got our wedding bands here. I would highly recommend! Very pleased I came here!

I went there for my emerald ring appraisal. Store was clean and very nicely carpeted with red. Staffs were generally friendly. Cecilia who is GIA certified jewelry appraiser took me downstairs where appraisal lab located. Lab was spacey, very neat. She assessed my ring, also other appraiser who is specialized with emerald checked my ring as well. Cecillia explained to me step by step what she was doing and what she is going to do.

She explained me everything, it was easy to understand. She seems very experienced and very knowledgable. I wanted to get official document fast, she emailed me final detailed report at end of the day. And also she promised to send me the hard copy by mail. I was very satisfied with her excellent service. I also did my ring prong repair here, they did great job. But I felt its bit a pricey. I saw many emerald jewelry are displayed through the store as well as diamonds. I wanna do some jewelry shopping there in the future.

Overall a fantastic shop! Wonderful and knowledgeable staff and a beautiful selection of jewelry. They have a gemologist on staff and also have the ability to make custom pieces or update older pieces in a modern way. Of course they have an amazing selection of diamond pieces, but if you are looking for gems (especially emeralds), you NEED to go over there. Amazing.