Marlen Jewelers

Amazing! Great customer service and kind employees! They knew exactly how to help and were quick with the results! They also helped custom make my engagement ring and IT IS PERFECT!

AMAZING SERVICE! The customer service I received from Liz was above and beyond! I could've stayed for hours to talk to her! Extremely knowledgeable and so kind! I cannot thank her and her husband enough!

The staff was not very knowledgeable. The entire time they were searching on tablets to figure out the price and options of simple wedding bands, not even knowing what they could offer in store. Customer service was average at best. There is a reason this place is outdated and why foot traffic is so low.

They resized and replaced a diamond chip on my engagement ring, it came back looking glittering and new. Thank you for taking care of my most precious item!

Liz was the absolute best! Spent so much time with us trying to help us find the perfect ring! highly recommend!

Went to get my engagement ring sized here when I first got engaged and I'll never forget the great service. They were super accommodating and got it done the same day so I could wear it. I didn't feel pressured to purchase anything like I have at other shops. The team was genuine and kind. Small business I would love to support in the future!

The staff is incredibly knowledgeable and kind with a great selection to choose from

We went in looking at rings and we felt extremely rushed. Not to mention the price was on the jewelry box which I find tacky. I wanted to get sized and he told me I was a 5 1/2 which was completely in accurate. Don't go here if you're looking for an engagement ring

I took my engagement/wedding ring in for a repair estimate -- just an estimate didn't ask them to do anything else. They took it upon themselves to clean my ring -- which knocked out one of the diamond chips in my ring. They told me that it was "just what happens sometimes" when you clean a ring -- which I did not authorize them to do! Then, they gave me an estimate of $1500 with a litany of things that needed fixed. No apology for causing more damage and no offer to at least fix what they broke. At least they gave me the diamond chip back in a little baggie.

I've taken multiple rings to Marlen to be resized and they have done an absolutely fabulous job with all of them! I have worked with Lauren and she's amazing! Most recently, I took my engagement ring to be resized and to adjust the shape of the band and they did a phenomenal job, it's exactly what I wanted and I could have cried when they showed it to me it was so perfect! They're definitely my go-to jeweler!

Great experience! Everyone working was lovely and helpful. Fast turnaround with repairs. I look forward to returning in the future!

I have been a Marlen's customer for a very long time. Their service is outstanding. They always have a wide variety of unique and one of a kind pieces to choose from.

Super Quality Jeweler - I took my grandfather's men's gold ring to them to be repaired. The ring has been in the family for 3 generations and had incredible sentimental value. Marlen repaired the broken band and cleaned the stones and when they were done, it looked as shiny and perfect as the day it was created over 100 years ago. Truly wonderful craftsmen!

I felt the jeweler was very helpful when we bought our wedding rings but the service to follow I was upset by. I came in because a small diamond had fallen out of my ring and the ladies that helped me were very rude and demeaning. I will not go back there.

We had a phenomenal experience here today. We brought in about eight rings to be cleaned (that belonged to my late mother in law). The three women there greeted us like we were their most valuable customers, and were so kind and attentive. Even thought it was a number of items and they were quite dirty, they called us to come pick them up only an hour later. And. there was no charge!

I couldn't believe the level of attention we got for a free service. If I needed to recommend a local jewelry shop to anyone it would hands down be this place. The rings look amazing, and both times we left the store we felt so warm and happy. What an amazing store, thank you!

The day my friends got married, I had to bring a watch in for the groom to have a link removed because it was too big. I called ahead, arrived right on time, and everyone was SO nice and helpful. They got me in and out so I could get back before the ceremony started. I highly recommend if you want friendly service and a business who cares about their customers!

I had questions about jewelry I had inherited and I loved how I was treated! Very personable and extremely knowledgeable. Thank you!

AMAZING - I just got my ring re-sized and there were some complications because it had to be brought down two sizes. They handled it perfectly. The wonderful, passionate people at Marlen put a rush on my order and did the resize in ONE day and it is flawless. Amazing customer service from beginning to end.

Lee was wonderful with helping me get my gorgeous ring resized, and the customer service from when I walked in the store until the time I left was superb. Thank you for all of your help! I hope my fiance looks here in the future.

I really, really wanted to like this place, as I have driven by a number of times. I support local businesses, and appreciate smaller, more customer-centric places. Therefore, my fiance and I decided that this would be the place to invest in an engagement ring. Alas. A very disappointing experience. My (now) fiance and I went to look at rings and I fell in love with a designer of rings, so he followed up and began the process of buying the engagement ring.

At first, he was rather discouraged as he was presented with much larger (I.e. Expensive) diamonds than he had said were initially within the budget. A little back and forth, and he found the right ring and diamond combination. He also did not get the ring back at the time he would have preferred, so this also pushed off the initial proposal. He was finally able to propose on 12/25; hooray, Christmas engagement!

Early in February I was on a work trip (I'm in IT not construction) and noticed one morning after leaving the hotel that I was missing a diamond in the halo ( after 45 days of wear). Kindly, Marlen's said they would fix it. Over two weeks later, my fiance picked it up and gave it back to me. That night, I noticed the diamond that was the replacement was smaller than those around it. So, took it into Marlens that weekend, and the response "oh! That's not good!" No, that's not good. Honestly, this story gets even longer with two more diamonds falling off and now there are two prongs unlike the others (since they had to fix the diamond that was the smaller very obvious replacement). So, I am wildly disappointed having to see this ring that was not handled properly. Again, we didn't spend a ton of money, but we could have spent much more in the future. Alas.

Fancy jewelry stores make me nervous. They shouldn't, since I worked at a jewelry store through college, but Marlen was fantastic! I took my antique engagement ring to be sized and appraised. The gentleman there was very kind and thorough, and did not look askance at my terrible gym clothes outfit. The quoted price for service was much less than I had anticipated, with a three-day turnaround; and my ring came back fitting perfectly and even more sparkly than before!

The clerk who gave me my ring back took the time to walk me through the fine points of the insurance appraisal. I initially chose Marlen because they were an independent jeweler and I was not interested in supporting the evil Sterling Corporation who owns all the big box jewelry chains. I fully recommend Marlen Jewelers for their service and care.

Fantastic experience. I took a ring in to be sized. I was instantly greeted by 3 people so I chose the one with the nicest smile. He asked what I was in for and I told him. He promptly looked at the ring under a loupe, photographed it, and told me it was slightly chipped. Then he tested it with a hi-tech gizmo to make sure it is a real diamond. He took all my information and said they have a guy on-site who does their repair work.

He gave me a time estimate of a week and estimated the cost to be around $62. He handed me a ticket with a mini color picture of the ring I was dropping off, smiled, and said they will call me when it's ready. I applaud this place for the great care they took to inventory the ring, note the condition, test it, etc. This is the way things should be handled at a fine jewler.

See my review for Berger & Silver about how NOT to handle a ring sizing (they were going to take the ring, drop it in a kraft paper envelope without even noting the condition, and they extremely rude about it which made me ask for the ring back and turn on my heel to leave the store). What a bunch of clowns. I am so glad I went to Marlen.

I first fell in love with this place several years ago when my husband and I walked in as 25 year old kids looking for wedding rings. When other stores gave us the cold shoulder and saw as as two young people who couldn't buy much, Marlen welcomed us in and treated us like old friends. Their staff is approachable and knowledgeable and have always treated us like people rather than evaluating our potential buying power.

Many years later we still go back, and when I walk in and am greeted by their friendly staff, and hear classic rock playing over the speaker, I know I am in the right place. Oh yeah, they have beautiful jewelry too!