Fentress Jewelry Manufacturing & Design

I drove all the way here after speaking with them to size my wedding ring, and when I say drive I mean I live over a half hour away and they told me to come in to see my ring. I show up AN HOUR later for them to tell me that the guy who sizes rings isn't there. Thanks for wasting me time, and considering gas is almost 3.5$ a gallon I'm pretty peeved that they had me come all the way out here just to tell me the guy wasn't there. It's literally 3:45 on a Thursday too so I didn't show up super late!

Amazing customer service. I had my engagement ring set here and return every 6mos to a year for them to check the setting. It is always quick and they even clean the ring for me! Always a great experience.

Have purchased a few items here. Awesome prices. Went to purchase a ring for my wife and Delbert INSISTED on making it custom! White gold ring, platinum set, beautiful diamond. My wife loved it to say the least T E N S T A R S

Jewelry store on Spring Garden Street in the same plaza with Papa Johns.

They do same day ring sizing only when it's convenient for them. And I've had 3 rings sized here and each broke right where the seem was after a couple months (including my engagement ring). DO NOT RECOMMEND.

I got my engagement ring resized here for a very reasonable price considering the type of metal it is! And I will be bringing my wedding band set to be sized here as well! Very nice staff and they know exactly what they are doing! I will not use a different jeweler!

Exceeded my expectations! The owner took my original wedding ring set and transformed it into a Beautiful New Wedding Ring Set. I told him that it's "the most beautiful thing I own!" Thank you Fentress Jewelry for creating a one of a kind ring just for me.

Exceptional customer service and education. My relatively modest engagement ring looks amazing every time I take it in for various services. They always inspect and clean it for free. They did not stop with repairs or resizing until I was satisfied. Turn around time is fantastic. Just expect that you will likely need to call to check on the status of a repair. It will be ready when promised, they just don't call to tell you! Prices are extremely reasonable and never exceed estimates.

UPDATE: I couldn't help but reach out to them to make this right. I spoke with the owner about the ring again and he said I could bring it back in, along with the earrings to show him what I expected and he'd do his best to make it right. I did, and he said he would order the stuff to put the color back on it. I picked it up today and my ring looks brand new again. I'm glad I didn't just let it be and stay upset after the original issue. The owner did step in and make it brand new.

I took my wedding band here to get it repaired (band had a crack) and resized because of positive reviews. Customer service was okay, not the friendliest of folks though. But I was pretty disappointed that after $150 spent and 2 days to repair my ring, they didn't at least clean my ring. Most jewelry stores do this at no charge don't they? not sure why this rubs me the wrong way, but it did. Not sure I'll repeat business here.

I recently took my wedding band here to be re-sized, and Bill offered to clean it and to clean my engagement ring as well. He did such an amazing job, when I picked them up they were practically brand new rings (they're art deco pieces from the 30s). I was amazed at how clean he was able to get them--they were stunning! I had originally taken my engagement ring to Schiffman's, to have it cleaned, and they told me my ring had a loose diamond, and that they wouldn't be able to clean it without fixing it, and to fix it they had to re-structure the sides.

They quoted me almost a thousand dollars for this! Unbelievable. After a careful (and I believe more accurate) examination, Bill informed me there was in fact, no loose diamond. He happily cleaned both rings (for FREE), and he re-sized my band swiftly, and for a very reasonable price. Definitely take your jewelry here if you want an honest analysis and opinion, good customer service, and an excellent value.

DO NOT-- I REPEAT DO NOT get jewelry repaired here. You will be OVERCHARGED-- and the work will be shoddy-- and all they will want to do is BLAME some(one)/(thing) else! In fact-- be careful when you take your jewelry to other places-- because MANY stores in the area actually send their things out to Fentress jewelry for repair. I would suggest-- when you take a piece in for repair-- asking "do you do your repair work-- "in house"?

If they will admit that Fentress does their work-- I would suggest you go elsewhere! You have been warned. And oh yeah-- got a very bad appraisal, too. At first visit was told that a stone was "over one carat"-- and they DID measure-- in front of me-- with their calipers and say that. She said-- the diamond was "very tall"-- and that's "where the size was" then later-- when I paid for a "formal writtten appraisal"-- they said they could only see that the stone was "approx 3/4 carat" (?!?!?!)-- now-- we have to go pay MORE money-- for an appraisal-- WE CAN TRUST!

I had Fentress custom-make an engagement ring from old materials - my great grandmother's engagement ring - as well as some additional materials. My goal was to keep the importance and value of its history, while adding a more modern feel and making it my own. Fentress was GREAT at working with me to find a design I liked - they sent me sketches, worked with me on settings and pricing, and were very interested in creating a product that was beautiful and unique.

I was nervous about the custom process but the result is amazing, and I'd highly recommend Fentress to anyone. The service was unparalleled and the end product is something I'm happy to show off.

Fentress Jewelry is the only jeweler I will give my business to. I felt like they were the first jewelry shop I went to that really worked with me and listened to what it was I wanted. At other shops I felt like I was being talked at, by a sales person who wanted nothing more than commission on a quick sale. Fentress does not have sales people, they have jewelers.

They worked with me to design a unique piece that was well within my price range, but still looked like something I couldn't afford! You won't find service like this anywhere else in Greensboro!