New York Jewelers

Stopped by to get Wedding Bands for my Wife and I and ended up walking out the same day with some amazing bands with the help of Irish who is an amazing human being. We ended up coming back to buy another wedding band with some diamonds to complement my wife's engagement ring and you guessed it. We walked out the same day with another stunning piece with the help of Irish again. The whole process was amazing and she was so helpful in guiding us to picking out the most amazing piece for my wife to wear. Thank you New York Jewelers.

We have been going to New York Jewelers for years, having purchased many gifts there. Their selection is amazing at all price ranges and if you don't see what you want, they can make it (as we did for my engagement ring). The service is impeccable. We especially love Mark!

Went to New York Jewelers to look for wedding bands for my fiance and I. We worked with Irish and the owner Sam. They were great to work with. They were very knowledgeable and gave us a great deal. The rings came in when they said, and looked amazing. Would recommend.

If you are looking to get a custom ring made, look no further! I have been looking to upgrade my current engagement ring for some time now and I am so glad we came to NY jewelers. We worked with Stella, who has the patience of a Saint. I was very particular with the design I wanted for my ring. I wanted a combination of a beautiful Tacori & Neil Lane design.

I haven't seen any other reviews of vintage-like designs, so I was very nervous. I sent them pretty much a combo of multiple pictures to create the perfect design, and they did just that. Stella & Darryl we're so amazing to work with. From the CAD design, to the wax, to the final product. I highly recommend New York Jewelers to anyone in the market for jewelry!

I have rarely had a better customer service experience than I did at New York Jewelers. Whatever your needs, however basic or elaborate or extravagant, they meet them with professionalism and enthusiasm. And they produce absolutely beautiful work with settings and stones. These are real craftsman with a true knowledge and love for their wares. You couldn't do better.

Purchased engagement ring for my fiance and David R couldn't have been more helpful. From start to finish he made the process enjoyable and he's super knowledgeable which was amazing. I now know what the four C's are! Top notch quality and fair pricing, wouldn't go anywhere else. Thank you New York Jewelers!

I truly enjoyed my experience with New York Jewelers in Chicago, I am a fan for life now! I have never really connected with a jewelry store before, not sure if it was trust, or what. but to spend my hard-earned money on jewelry for my wife or to add to my watch collection, I have found a favorite! I worked with Kyle over the internet and phone for a few weeks looking for my new watch, a Ball DeepQuest 2 Ceramic. Kyle ordered my watch and kept me updated on timing.

I drove from Michigan and was not disappointed- Kyle was great, he sized my watch so I could wear it home, the selection of timepieces was expansive to peruse and ponder my next piece, the jewelry selection was very large, the owner was great to chat with, and everyone was nice. I will be back for my next timepiece as well as my wife's big anniversary ring we have been discussing! Highly recommend. Thank you

Mike at NY jewelers helped me purchase a special order watch. He was extremely helpful. The price was very competitive and Mike kept me updated with the progress at every step. I'm looking forward to making my next purchase with Mike's help. Let's hope he can help me find my grail!

Great work with Mike today! Took care of my 3 watch trade ins and helped me find the Rolex of my deals! Asked what I needed out of the 3 watches and gave me an amazing deal on the new watch! Employees like him are the reason people have loyalty!

Had a really great experience at New York Jewelers. My girlfriend and I bought two watches from Tony and he was professional, knowledgeable, and genuine. Never did we feel pressured in making any decisions and he made sure all our inquiries were resolved. Could not recommend these guys enough and will definitely be back for future purchases!

Purchased a pre owned watch the needed a little work. Mike and the people in the watch sales and repair departments are fantastic! Great communication, quick shipping, professional, polite and courteous at all times! Looking for a new or preowned watch, I will go here first and you should too! 5 stars plus!

I bought multiple Rolex watches and other pieces of jewelry from this place. layaway is awesome they will give you as long as you want to pay it off and I mean AS LONG AS YOU WANT to pay it off and they don't treat you like sht here

I want to take a moment to give major credit to Mike. I had originally called to ask about a specific watch and while it wasn't in stock at the store, Mike said he would contact the vendor to see if they had it in stock and how quickly they could send it out. Mike was extremely helpful and kept me in the loop every step of the way. Long story short, there was an issue with the vendor not being able to send it out potentially until after the particular date I initially needed it. Turns out, I could have waited for the watch and Mike had the vendor ship out the watch I wanted and I was able to save money by doing so.

When I went to pick up the watch and met Mike, he was friendly, professional and so helpful. He sized the watch, and also replaced batteries for a couple of older watches I had brought in. As it was a gift, he asked a lovely woman (I didn't catch her name) to wrap the watch box beautifully. Mike told me I could come back if there were any issues, needed help to understand it's features, etc. Mike went absolutely above and beyond with the service he provided.

It's obvious that Mike enjoys what he does and is extremely knowledgeable. The store is lucky to have him! I will absolutely recommend New York Jewelers to anyone and everyone and especially tell them to ask for Mike!

Kyle at NJY was extremely helpful in my watch search. He was professional, patient, and knowledgeable. I just purchased my first watch, and I will be sure to go back to NJY in the future. Great organization who take pride in their customer service and expertise.

I'd like to say I do recommend New York jewelry store every time I come I feel welcomed I will keep doing business here I always deal with Steve

Bought my first watch from New York Jewelers and I am very pleased with my purchase. The store is well kept and the staff are very nice. If you're in the market for a new watch I recommend going to see Mike. Mike exemplifies excellent customer service and is very knowledgeable about watches. Not once did I feel he was trying to just push a sale, he listened to my inquiries and made sure that I was informed before making a purchase. Before leaving he ensured that my new Carrera fit and was properly set up. I will be returning to NYJ to see Mike for my next watch!

My husband and I are newly weds, and been a frequent customer here before we got married. We also bought total of 4 rings here; two couple rings when we were dating and two rings for me to wear on daily basis with my engagement ring since our Tiffany's wedding ring is a bit much to wear everyday. My two rings were not in stock at store but we were in a bit of a hurry since we were moving to California. Ralph, our shopper, was sooooo good with getting it to us in time before our flight! All my experiences here were amazing and I would highly recommend, especially Ralph!

My experience at New York Jewelers Chicago was amazing! I was definitely nervous making the biggest purchase of my life. an engagement ring! The valet service provided on arrival was super convenient but the best part of the experience was undoubtedly Ralph. He was super friendly, patient, and knowledgeable. What's more, he respected my budget; no pushy sales tactics or BS with this guy.

He made me feel very comfortable, I learned a lot about diamonds from him while there, and I left the store with the feeling that I got the most bang for my buck. My fiance and I will definitely be back for our wedding bands, Thanks Ralph, you're amazing!

I was looking to buy a new Hamilton watch, and couldn't decide between a few different models. I made an appointment online and met with Kyle, who showed me the watches I was interested in as well as a few others. When I came back to buy the watch I'd decided on (Hamilton Khaki Titanium), Kyle handled the transaction professionally and I know I got a great price. I highly recommend New York Jewelers!

I had called and spoke to Mike a week prior to my visit about a specific watch I was looking for. When I arrived, he showed me the one I thought I wanted. I asked him if there were any others he thought I should take a look at and he got out an amazing one that looked great on my wrist and also fit all of my must haves. He even showed me how to change out the bracelet/straps, sized it perfectly, and explained all of the features.

It was an awesome experience dealing with Mike. I wouldn't have expected to get that level of service from a busy store in a large city. I would highly recommend everyone to go here for your watch or jewelry purchase and/or customization.

Being myself a watch lover and collector, I was fortunate enough to be helped by Mike. His passion and knowledge of watches made the experience of buy a new watch much more rewarding. He took his time, we discussed watches before making a decision. An special order was placed and then he called me for the pick up. Everything perfect.

I was in the market to buy a nice watch and went to New York Jewelers because they carried a few brands that I had under consideration. I made an appointment with Tony to visit while visiting the city. The experience was top notch from start to finish. He showed a few watches from the initial two brands I was interested in and then suggested a few others worthy of consideration.

Patient and knowledgable, no attitude, which is often an issue with other high end stores. I picked out a watch style and color, placed my order and off I went. The watch was received quickly, exactly as promised. Tony kept me up on the delivery status, as the stop was initially sent to his store, then sent to me at my residence in another state. Flawless experience. The next time I look for a watch, the first person I'll call is Tony, at New York Jewelers.

I had an unpleasant experience here with one representative. It was very unfortunate and made my partner and I feel extremely unwelcome. I spoke to the manager after, as I was very upset with the service, and he was genuinely sorry for our experience. It seems that we just had a bit of bad luck with our customer service representative. Hopefully they fix the problem for future customers. Good luck!

I came here for an engagement ring, and Ralph was the greatest! He was willing to work with me on rather short notice, and he gave me a great selection of diamonds and settings to choose from. He was easy to talk to and able to answer any question I had with a straight answer. I never got the sense that he was trying to make a sale just for the sake of making a sale.

The final product was excellent -- she said yes! -- and the diamond is still a topic of conversation with her family and friends. Anytime I need anything else, you can bet I'll be going back to Ralph for sure!

My fiance and I went and saw Mike at New York Jewelers and I couldn't recommend anyone else! Mike was so helpful, trustworthy and went above and beyond to make sure my fiance found the perfect ring I wanted within his budget. He helped us look at different diamonds and bands and gave us his complete and honest opinion. Go and see Mike for seamless and easy experience.

I want their people were cool salesman Marc Took his Time three hours to sell me a Engagement ring did not rush me very clean cool place I would recommend it to my family and friends And whoever else reads this I hope everybody has a great 2021

I've purchased a pair of sapphire stud earrings and a 14k yellow gold tennis bracelet. *** In my opinion they have the best public collection available on Jewelers Row in Chicago. Highly recommend. If you have any issues with your purchase, they will make it right. When I purchased my tennis bracelet in February, I ended up receiving an incorrect appraisal.

I was upset at first, but the resolution they offered me was beyond what I expected, especially given the gap of time between my purchase and when I noticed. They found the correct appraisal, then offered me the chance to come and swap out my bracelet if I liked the other more! In the end, they were correct that the bracelet I originally received was the better quality one anyway! In the end, I realized this is an ethical jeweler. And with their selection of high quality fine jewelry, I can see myself coming here for years to come.

We purchased a Cartier Santos pre-owned ladies mechanical watch. Harris was our salesman, a professional. The watch came in exactly as pictured on the ad. When it arrived the watch was too small by about two links. Santiago in customer service took over, asked me to measure the links and send him a picture. He then ordered two links- but when they came in a local Ct. jewelry store couldn't put them on, the wrong links.

I called Santiago he asked me to return the watch, he'd get the right links, install them and send it back to us. That's exactly what he did. I have no reservations recommendations this jewelry store. I certainly wouldn't hesitate to do business with them.

New York Jewelers is a top-notch, establishment. I highly recommend them for all of your luxury and non-luxury authentic jewelry needs, watch purchases and consultations for either. Service, staff, and location are all five stars. Also, they handle appraisals, jewelry repair, and can get rare and fine jewelry you are looking for. Excellent business!

Salesman was fantastic and man of word, however, very low integrity and unethical management. Some businesses forget customers are important to generating revenue and this is one of those businesses. Will not be back or ever recommend to friends or family.

So, I've worked with NY Jewelers for many years. I'm from NYC but my brother lives in Chicago. Like any person who likes to do their homework before making a significant investment, I always get my brother to provide comparable pricing research. I have a couple of "guys" in NY, but I can honestly say NY Jewelers win WAY more often when it comes to the quality/value exercise -- especially as the purchases have gone up in price. David Rosenwasser, in particular, has become a trusted advisor.

My latest purchase, a vintage Watch, I made after a few pictures and texts because I know David is a man who delivers to his word. Looking for important diamonds? Seriously, it's foolish not to start or finish right here. I like working with good, decent, knowledgeable, fair people -- I really like NY Jewelers.

I recommend this place 100%! Stella is the best. She was extremely patient and supportive as we contemplated multiple styles and sizes for my engagement ring, and then again when I came back months later with more questions. Top notch service and a large beautiful selection.

I just want to share what a wonderful experience I had with Steve at New York Jewelers! I brought in a watch that is about 45 years old for him to look at. Steve was friendly, honest and fair! Steve didn't just "look" at my watch. He took the time to show and explain the differences between a watch as timeless as mine and one that was beautifully made in the last decade plus. I also want to share how kind the entire staff was to me. Thank you, Steve, from the bottom of our hearts! We will be back!

I purchased an engagement ring through NYJ. My fiance and I are very happy with both the diamond and custom ring we had designed. It was a successful buying experience and I will be returning to NYJ for our wedding bands and other future jewelry purchases. They accommodate customers by validating your valet ticket, so make sure you pull right up in front of the store so you don't have to waste time/money parking elsewhere. Marc was extremely helpful and in the search for the right diamond.

When you are in his office, 100% of his time is dedicated to you and finding the right diamond, no matter how many you need to look at or how long it takes. I was very particular and specific about choosing which diamond was perfect for us. He never gave up and never made me feel like I was wasting any of his or my time. He gave helpful pointers on what should be most important to 'him AND her' when deciding on the "perfect" diamond. Scott, the sales manager, was very helpful as well.

He made sure to step in when necessary and get me the information I needed when Marc wasn't scheduled to be at the office that day. Simon was another key piece to my successful buying experience. He took the initiative to reach out to me via email and schedule a time for me to pick up the engagement ring. He was very responsive in his email communication, which I really appreciated. Bottom line, NYJ will take care of you and not pressure you into buying anything. They are there to serve you.

Randell at New York Jewelers was very helpful to my wife showing her dozens of earrings before she found a pair she liked. No purchase made that day, but over 2 months later on a second visit he remembered her and the earrings. He worked with her on price and she is very happy with the purchase.

Darryl and Steve helped design a beyond beautiful nameplate necklace for me. They were absolutely great to work with and truly blew my mind with the product they created! I will definitely be back!

I have the most beautiful and meaningful jewelry. All done by Phil and NY Jewelers. What a beautiful experience. Always.

Purchased a engagement ring for my now fiance on September 2019. Great place and various choices of rings and styles. Barry Abramowicz helped me pick the right center diamond and and ring. He was very knowledgeable and educated me on various things to look for when shopping for a diamond. He was very professional and was able to find me a ring in my budget.

My fiance loves the ring! We get so many great compliments on it and makes me feel good knowing I picked out the right ring with Barrys help. If you are shopping down Jewelers Row, I would skip the head aches of dealing with money hungry shops and go straight to Barry at New York Jewelers. They know engagement rings and will find the right one for your budget. I highly recommend.

I originally contacted Phil Saville for an appraisal, which he provided immediately. I purchased an anniversary band for myself to match my mother's wedding ring and most recently, had them repair a band on an antique ring. Love their service and quality.

I needed to have a custom wedding band made to fit with my engagement ring. I worked with Kabita who was very knowledgeable and assured me I would not only love the band but it would look like it came as a set. When I saw the band I almost cried! It was absolutely breathtaking! I would definitely recommend her and New York Jewelers to everyone!

If you are looking for a jewelry store with a large selection of jewelry and watches this is the place for you. Not to forget to mention great prices and service! The first watch I purchased was a Tag over 10 years ago. I recently had an issue with the watch after (10 years) I called Jimmy one of the owners, he put me in contact with the service department.

I sent them the watch they called me back a few days later with a price and what was wrong with it. I gave them permission to fix it a couple weeks later they called me for payment and shipped the watch back to me. The process was very easy and they kept me informed every step of the way. In the last 10 years I purchased 4 watches. Every transaction was better than the next. Thanks again for everything!

I've purchased three items here I'd consider high end items - i.e. not things I can pay for in one swipe. My latest purchase process was with Karly (sp?) and she has been my favorite to work with so far - she remembers me and what I'm there for by my face (with weeks or months in between) and made the experience easy. She actually remembered and incredibly specific detail that was key to the item I was purchasing so that alone was impressive - especially since I couldn't remember. Sometimes, jewelry sales people want to chat your head off or ask way too many questions for the transaction but Karly hit the right note and never quite made me feel like she was giving me fake attention for the sale.

The store has an easy cleaning process you can stop in and take advantage of and I love how the greet you and try to get you right to wherever it is/what is you are looking for with a salesperson. The store is clean and has somewhat of a charming, old school but not too old school feel to it. Not a single person here has ever been pushy with sales.

If you've spent any time in the surrounding stores in the area you know how much of a relief that can be. Definitely recommend, especially you preparing for a proposal - they'll take care of you.

Looked in many jewelry stores in London and New York for silver bangles. No joy. Looked in 2 stores next door. No joy. Looked in this store. They had several. Great service from the owner. Great store!

I've been working at or buying jewelry for 33 years. This is by far the most unique, and Beautiful jewelry store Ever. VERY Appreciative of the staff, and Phil the owner. The Most Amazing Experience Ever, shopping for a gift, and Rings. Absolutely, we will never waste our time shopping at a franchise jewelry store. The Selection of one of a kind pieces, keep us visiting regularly.

Awesome staff, very knowledgeable always a great experience when shopping here. Flew in from Louisiana just to buy jewelry from them! Thanks Sam and Simon!

The first time I came here, I was really impressed with their selection of rings! But after my experience with the repairs department, I don't know if I trust New York Jewelers enough to ever actually buy from here. I came here to get a pair of earrings fixed; my dog ate one of my pearl earrings, and I wanted to fix the set. Their match for the existing pearl was adequate, but when I picked up my earrings, the one they fixed was all crusted in black.

The guy behind the counter said it was from the polishing solution they used, and it must have stuck to the glue because the setting wasn't completely dry. After talking to three different people, I got an offer to try to clean it. The cleaning didn't make much of a difference, and I noticed the pearl was also set higher on the earring back than my other one -- something that again made it look like things were rushed.

I asked if the pearl could be reset, and a couple days later I picked up my earrings for the second time. Now, they're 80% there, and I'm fine with it for $40. But c'mon people, where's the quality control? Who put my earrings in a bag the first time and said "hey, those look fine"? I saw a lot of watches behind the counter, so perhaps real jewelry just isn't their thing?