Ware Designs

Steve and his excellent staff offer the best service possible. We brought in an old Tag Heuer watch that needed a battery. Steve suggested that we should get the watch serviced. For less than a couple hundred dollars, Steve's watchmaker adjusted the band and made the watch look new again. And then, he mailed the watch to my wife in Kentucky and got it there so that she could wear it for Mother's Day. Thanks Steve; great customer service.

Ware Jewelers BEWARE OF WARE JEWELERS!THEY ARE NOT HONEST! I was very disappointed that a jeweler would not be honest! I was not given my jewelry back in the same condition as when I left it to be repaired! Always take a picture of your jewelry before you leave it. It will not come back in the same condition, missing parts and pieces.

Critical: Professionalism Totally rude proprietor. He seriously needs psychological help. He may do good work but how he stays in business with his attitude is beyond me.

Beware. This owner thinks they own the shipping center and they it's their right to decide which stores can park in which spaces, even if it's nowhere near this shop. Apparently others have been towed, apparently I was "lucky".

Beware of this place and the owner. After yelling at one customer who was unhappy with his work, he turned to start shouting at my 80 year old mother for absolutely no reason. She left frightened and confused. She had initially been so excited to have found this jeweler near her home - what a shame that he would show a customer, particularly an elderly one, so little regard. Take your business elsewhere if you can - this type of behavior should not be supported.

Steve and team custom made my wedding band and the result is incredible. The ring is a one of a kind piece, with amazing craftsmanship and attention to detail. The customization was on point, and can't thank him and his team enough for bringing this vision to life. Super friendly, helpful and highly recommend Ware Designs!

This company is fantastic! The owner hires only skilled and talented employees. He is amazing and so are his staff. You will be thrilled with everything you need!

Steve helped select and size a diamond solitaire engagement ring that my (now) wife loves. Friendly staff, quick, honest and knowledgable.

A stone fell out of one of my rings due to a broken prong. Fortunately, I found it & took it to Steve for repair. He not only repaired the prongs but also built up other supports and parts of the ring that had become worn. He then cleaned and polished it back to its original beauty. His knowledge and attention to detail are outstanding. I highly recommend him!

This was my first jewelry making process. And it could not have gone better. Look are this beauty. My ring is a blend of my engagement and wedding rings which I loved so much but outgrew. Thank you Stephen. I am so overwhelming me happy with the outcome.

Incredible craftsmanship and so impressed with the overall experience. I needed 2 custom replicas of a dolphin pendant that I had lost and the team at Ware Designs went above and beyond. I was so impressed with the work, attention to detail, and the result was even more beautiful than the original. Brilliant work all around. Could not recommend this business more for your custom jewelry designs.

We asked him to design wedding rings, find stone matches for lost stones, and recreate lost designs. Meticulate craftsmanship every time

Great local spot that was efficient in battery replacement, good price, friendly customer service!

Nice location with very nice friendly people. The place is neat and tidy.

I needed a gold watch weighed. The owner was most unwelcoming and unfriendly. He wanted to know why I wanted it weighed - I told him I had to send it to LA for appraisal as an insurance requirement. He hesitated and looked at me dauntingly. I asked him if would do so, he said he was thinking. About what you will charge me? He said this was a business and he has a lot invested and was trying to figure out what to charge me.

I pointed out the scale was just behind him and it would only take a moment. Well, he was not happy. I mentioned he was not encouraging me to be a customer - I assume he would weigh it happily and encourage me to come back if I needed something. Nothing doing, so I took the watch back, told him lost a customer and took to CVS pharmacy next door, who happily weighted it on the spot. Don't do business with such a jerk who does not deserve to be in our neighborhood.

Owner is a crazy guy. Nothing better to do than write notes for people that park in his favorite spot threatening to have them towed if they ever park in the lot again.

I brought in a a variety of pieces of jewelry needing different things. Michael and Juliana were most helpful, and Juliana spent a lot of time with me. She is an encyclopedia of knowledge about gems and precious metals, and gave very thoughtful, careful attention to my jewelry assesment/repair/resizing needs.

5 big stars here. I walked in, without an appointment and was treated warmly and professionally by the staff. I needed assistance with a broken mental link watch band. Not only did they polish (and compliment) my diamond rings for free, they did not charge me for any repairs. Friendly, skillful, clearly experienced, this is an excellent business and I will return soon. Overwhelmingly positive experience!

Excellant Customer Service by Manager Steve and his Wonderfull Staff! Steve's staff assisted and educated me in the purchases I was making during this holiday season. Thank you and Happy Holidays! Will be back with my friends.

Although they're not a watch store, I took my fancy new diver's watch to Mr Ware to have the complicated metal watch band/bracelet adjusted to fit my wrist properly, and boy am I glad I did. He knew exactly what to do and I was out of there in 10 min. He charged me 1/3 of what I would have had to pay in Walnut Creek. And to think, I thought about trying to adjust the watchband myself - it would have been a disaster. He's the best!

Steve's work is wonderful, great to have him in the community for new jewelry as well as jewelry repair.

I cannot express how HAPPY I am with the repairs done to my wedding rings! I finally took them back into Milners in WC after having them cut them off a year ago because after pregnancy I had gained a bit of weight. I was scared at the cost to repair it but decided it was time. They told me they send them here to Ware designs. The employees at Ware are super helpful and very good with communication.

They were able to size them up and replace the missing stone. When i got them back I was beyond amazed because they literally look brand new again, as if they were never cut and resized. The pricing was very fair and under what I had thought. I will forever be bringing them any other jewelry I need fixed.

Juliana is extremely knowledgeable and super helpful. She even gave my daughters a lesson in gemstones. Her repairs are impeccable.

What great local customer service! I went into Ware this afternoon to get my son's watch band fixed. A lovely young woman, whose name I unfortunately didn't get, tinkered with it for about 10 minutes and handed the repaired watch back. Walking in the door, I expected to get upsold a new band, but no. And, to top it all off, when I asked what I owed for the repair, she just said "just send your husband in the next time you want something shiny."

I stumbled upon Ware Designs Jewelry Store (next to Trader Joe's on Mt Diablo Road), while looking for jewelry repair. I was so welcomed, impressed, and comfortable by/with Steve and the store, that I opted 'NOT to do the jewelry repair' - as I spotted the perfect necklace in a display case, and bought it instead! Steve was very friendly and professional - and ACCOMMODATING; offering to make adjustments to the necklace, as I was giving it as a impromptu surprise gift that evening. (It turned out PERFECT!) Thank you Steve, for having such a great local shop, and more importantly; for your genuine 'from-the-heart' excellent customer service! You and your shop - are a 'true gem'!

I have been a customer here for many years and it's the only place I trust with my jewelry! The owner, Steve and his amazing staff have always made me feel like family. Not only is there craftsmanship top notch but their customer service is outstanding! I highly recommend them.