London Jewelers

I Recently purchased a watch from this London location and the buying experience was great. I stopped by the store a couple of weeks ago to see if they had a watch for me to try on and it ended up not being in stock. The watch was a new release and the availability was limited. I worked with Teri Martell who took my information down and she said she would keep me informed.

I didn't think I would get contacted anytime soon but a couple weeks later, I received a message from Teri saying that it was available. She worked with me throughout the whole buying process and was a pleasure to work with. If you're looking to buy a watch, stop by London and ask for Teri.

Highly recommend the team at London Jewelers in the Oculus (Westfield World Trade Center). Rhonda was very helpful from the start in providing advice on the luxury watch market and was always upfront about scarcity of supply and the importance of being patient. I then had a watch repaired, and the process was very easy and seamless. When I picked it up, Ed the manager provided some more great advice on a watch I'm trying to source. Great team, pay them a visit.

London Jewelers is the best AD and jewelry store by far in the NY area. Ed is always extremely helpful and goes far and beyond to provide amazing service. One thing I really appreciate is the knowledge that Ed brings to the table and the fact that he always makes the time to have an honest conversation about availability of specific pieces, discuss new releases and all in all makes my every trip to LJ a pleasure. Only place that I'm considering for all of my watch and jewelry needs! If I could, I would give them a 100 star review, simply the right way to do business.

I can't say enough great things about Teri Martell and the London Jeweler's family. They really go out of their way to make me feel like a valued client and there's a real sense of a family owned business. Friendly interaction from every staff member which is a nice consistency. Really enjoying my latest watch purchase from them. Highly recommended and will be back again.

Great jewelry store! My family has been buying jewelry at London for as long as I can remember. My father used to buy all his watches and presents for my mom and me from here. When I graduated high school, he got me my first watch from here. That was a long time ago and now that I am an adult, I find myself doing the same thing, except now it's an engagement ring, a wedding ring, a nice watch in honor of a good year, my own son's first watch, etc.

They have a great selection and often times have watches and pieces I don't see anywhere else. I also like that it's not a high-pressure selling situation like you find in a lot of jewelry stores. A watch is just a watch but I will always remember my dad when I look at mine; And it is still my favorite watch and it still tells time perfectly.

I worked with Teri Martell in purchasing a Tudor Black Bay 58 at this location. She was extremely helpful and was able to secure one for me within a week. (Other authorized dealers have month long waits for this watch!) She was so informative and a pleasure to work with. Would recommend to all!

I really enjoyed working with the team at London Jewelers on my first watch purchase! Rhonda Galbo was super kind and patient with me as I worked through the different brands and products and my job situation. After getting everything resolved, I ordered my new watch and it took WAY less time than I anticipated for it to arrive at the store. I'm looking forward to my next purchase here very soon.

My experience was nothing short of great. Teri Martell, one of the associates at this London Jewelers, and I met back in August 2021 when I was looking to purchase a brand new luxury watch. With this brand in such demand and low supply, it was not available at that time, but Teri took down my exact specifications and information and kept in contact with me all the way until TODAY, when I finally was able to purchase it from her and her manager. Teri and her manager truly made me feel like a valued customer, and she was incredibly communicative with me throughout these months it took to get the watch I wanted! I will definitely be returning! Highly recommend.

I went in to purchase a new bracelet for my watch - the customer service and communication by both Stephanie and Ed were fantastic. They were both attentive and clearly knowledgeable. High recommend if you are looking for something special, you can trust them.

Best customer service I've ever received from a jewelry store in NY. If you're looking to find a store that truly cares about building a relationship with its customers and delivers what you're looking for, London Jewelers is the place for you. I am very fortunate to have met Teri, who always keeps a smile on her face and is willing to converse. I will definitely be coming back here regularly

Ed is amazing. Had the opportunity to make a purchase with him and his team, in which he helped me prepare a special surprise for a close friend (who is a fan of Ed and introduce me to him years ago). Ed is a caring person, really easy to have a great conversation with and demonstrates genuine interest in your experience. I wish him and team the best - sincere thanks for helping me with the surprise!

I have been looking for the perfect eternity ring to celebrated 25 years of marriage. In the UK, I tried on may different types from a range of jewellers and thought that I would have to compromise. On visiting NYC and the World Trade Centre, I "popped in" to London Jewelers just to browse and then I met Rhonda. I explained the situation and what I was looking for and on the third attempt, EUREKA! Found the perfect solution. Love it. Two rings that encompass my Wedding band and engagement ring. Cant thank Rhonda enough.

I had a great shopping experience here at London Jewelers. I was in search of a Tudor Black Bay GMT and made contact with Ashley. Though they did not have it immediately in stock, Ashley was kind enough to transfer one available from another branch. I arranged to see it in person the following week and loved the piece. The overall purchase experience and customer service was exceptional. I would happily visit again for future purchases.

I bought my first Rolex from Christopher and it was an amazing experience that I will always remember. Chris helped me get a beautiful Air King and I look forward to building my Rolex collection with London Jewelers. I highly recommend visiting this store if you're in the market for a Rolex!

Rhonda was very helpful and friendly. She had good knowledge of different designers and the inventory available. We purchased 3 pieces of fine jewelry and did not feel pressured or rushed. The store was clean and items beautifully displayed. My husband and I would surely go back to London Jewelers next time we are in New York or in the market for fine jewelry, watches or a friendly visit.

I cannot express in words the level of phenomenal customer service, attention to detail, and communication I experienced with Teri at London Jewelers. But I'll try. I live in California, and had the absolute best purchase and service experience of all jewelers I have every purchased from in my life. Teri is so knowledgable, helpful, and kind. She made my long desired purchase of a Panerai watch so pleasurable.

Do not hesitate working with and purchasing from London Jewelers. Even from a distance, Teri made the whole experience absolutely perfect. Thank you Teri and you earned a customer for life! -Sean

Very fortunate to have met Ed. Shopping for luxury goods can be a gruesome experience, especially if you have no idea what you're doing. My purchase at London was for an engagement ring setting. This process was proven to be more complicated than I expected. Since I purchased my stone elsewhere, there were many processes that I was not aware of. For example shipping regulations, appraisals and insurance for jewelry.

To ensure I do not make any mistakes in the process, Ed was very patient and equipped me with the knowledge I needed in order to prepare for each step of the way and be confident with my choices (leaving no room for buyers remorse). Many will have their own story for their engagement project - some good and some bad. I'm glad mine worked out perfectly!