Diamond Cellar

If you're new to Rolex or a long-time enthusiast, you should not hesitate to come to this Rolex Store. All of the staff are very helpful, friendly, will talk shop, and are all deep advocates for the brand. Christian here was my sales rep for my purchase and went above and beyond from the start, during the wait for my piece, and exceptional till the closing of the sale.

And the service doesn't stop there. Christian has done a great job at following up and making sure I understood how to operate the watch and checking in. The customer service was bar none some of the best I have ever received and that's all thanks for Christians above and beyond attention to detail and customer service. If you're looking to get into the Rolex family, go visit the store and they'll guide and take care of you.

Another purchase, another fantastic Diamond Cellar experience! A few months ago, I met with sales associate Zane, this time to work on a custom design piece of jewelry. He was exceedingly helpful in his recommendations to create and design the piece, as well as communicating ideas from the jeweler. Zane kept me up to date with the progress of the piece throughout its creation and then upon delivery was so very patient when I wanted a few minor changes made that I hadn't even mentioned to him during the design process.

He and jeweler continued to modify the piece until it was perfect without any hesitation. I highly recommend you stopping by to see him for any of your jewelry/Rolex needs. Thank you, Zane and DC!

I can't begin to recommend Diamond Cellar & Daniel Gordon enough! Daniel delivered on the watch I'd been hoping for right on timeline and offered perfect customer service and care along the way. Their selection is always wonderful and the team is welcoming. I'd give more than 5 stars, if I could, for Daniel! Such a fantastic experience.

Christian sets the standard to the Rolex experience. I have always read in books, magazines or blogs how purchasing a Rolex via an AD was worth the wait. The Rolex gloves, mat, and pen really heighten the event to signify how special it is to join the ranks of individuals who have worn this watch brand. The attention to detail did not go unrecognized. This company especially Christian truly resemble Rolex motto of excellence. Thank you Christian and Diamond Cellar.

I had the best experience working with Gabe and Igor to design a custom ring! I brought in my late grandmothers diamond and had a very specific vision and the team at Diamond Cellar made it come to life! The ring was even completed a month ahead of schedule. I love my ring and will recommend Diamond Cellar to anyone!

Dan at Diamond Cellar on Sawmill was amazing to work with. He helped me create the most beautiful "mother's ring" THANK YOU DAN!

I am a long time watch collector and buyer of fine and interesting jewelry. And today I purchased a beautiful new Rolex. Even in all my years of shopping all over the country and the world, I have never experienced the type of professionalism, knowledge, and sense of welcome that I received from the staff at Diamond Cellar. In particular, Zane Henry is simply a class act.

He is extremely professional, personable, knowledgeable and welcoming. I am so thrilled to have found this retailer and especially Zane. I plan on being a lifetime customer and cannot emphasize enough how pleased me and my family are. Rolex and Diamond Cellar have quite an asset and I am so grateful. Highly recommend!

If I ever need to shop for jewelry, Diamond Cellar is one of my go to destinations. My husband had purchased my engagement ring and wedding band here, and I recently stopped in to explore for accessories for our upcoming wedding ceremony. Michelle was very helpful in assisting me with purchasing an elegant Cartier watch and a gorgeous Mikimoto bracelet! Michele's professionalism and personal interest in getting to know me beyond an average customer was noted and very much appreciated!

Took my Rolex in for service expecting a considerable wait. It took almost 4 months to get it back. Got it back and in less than an hour the pin that holds the watch to the band fell out. Took it back, and explained that I didn't have an issue like this before they did the overhaul. I was told they needed to order the part, it's been another 3 months. They do not follow up on phone calls. There is no sense of customer service. Kings does a much better job at taking care of their customers.

I have been a customer of the Diamond Cellar in Greenhills since they've open. A big part of me coming back is due to the unmatched customer experience Zane and the team has provided. Even not having much of a history in buying Rolexes, Zane treated me like a long time customer and friend. I send all my friends and family their way when considering jewelry or watches. I don't plan on going anywhere else in town. Here is to many more watches and jewelry to be added to the collection.

Simple DJ 36 order. Paid 100% down, which I've never heard of, but hey. 6 months in and not even a peep. Finally canceled my order. Diamond Cellar literally made zero attempt to retain my business, but that's not shocking, as business is obviously booming (must be nice). Wouldn't say I'm the type of clientele who Diamond Cellar instantly calls, whenever a Rolex shipment comes in, but I have purchased a Grand Seiko from them.

Obviously that didn't help in the slightest. Rolex games are a joke. Will never attempt to buy one at retail again. Happy to pay the premium to avoid the BS. I can't say that my experience was anyones fault, except my own. Not sure why I expected anything different. It is a nice store and the sales staff is friendly enough. If you're looking for a Rolex, and are willing to spend $30-50k to get it, I'm sure it's the place for you.

My experience has been great! Jeane helped me to order a Rolex for me. she was very professional polite, kind and very knowledgeable! Also the other day I stop by to get adjusted one of my Rolex and gentleman name Kevin helped me to resized for me. Highly recommended for jewelry and watches.

The professionalism and superior service received from Christian left me feeling as if we had known each other for years! Previous experiences with other Rolex Consultants left me feeling degraded and insignificant. However, Christian's candor and extensive wealth of knowledge instantly developed trust and reassured me that he would do everything within his control to assist me in my journey for my dream timepiece.

I went to the Diamond Cellar to have the diamond in my antique Victorian snake ring secured and cleaned. I also had a little silver cross necklace fixed at the same time. I didn't purchase either piece of jewelry from the Diamond cellar and the silver necklace is definitely not a jewelry masterpiece, but it means a great deal to me. Emalee is the sales associate who helped me and she treated both pieces as if they were of the same supreme quality as all the inventory at the Diamond Cellar.

She took her time, asked questions, cleaned and checked all the rings I wear on a daily basis at no charge. She went above and beyond to make sure all stones were secured as well as showed me how to map all the diamonds in all my rings. The entire process was effortless and enjoyable. Thank you Emalee, I will be back!

After a second great experience this is my second review. I just can't say enough about Daniel Gordon and the Columbus Ohio Diamond Cellar. Who do you trust with a purchase that is so substantial it may be once in a lifetime? These guys. Exceptionally educated and knowledgeable while being patient and kind in sharing their wisdom. Over the course of the last couple purchases I feel like I've been treated as much as an old friend as a client and that means the world.

The store is gorgeous and well stocked for what I consider to be all budgets. My wife and I are grateful to have made this connection and look forward to doing more business here.

My fiance bought my engagement ring, plus we bought both wedding rings from Diamond Cellar. Katie helped in both instances. She was very attentive and was able to answer all our questions about rings. We received our bands during wedding band week sale. Even though it was busy, we still received great customer service. We viewed several rings and got to try on many styles.

Even though we did our research online before we arrived, it was nice to try on several different types of rings. Thanks Katie for helping us pick beautiful rings that we are proud to wear.

My experience when we purchased my custom engagement ring and wedding band from them 12 years had been pretty good until recently. At every Diamond store you purchase from the store will replace stones that go missing, clean and rhodium the ring/stones, and tighten any stones at no charge. Sent wedding band for clean and rhodium and was told there were a couple loose stones and it will run around $50.

While that still sounds more than it should be I was like, sure ok. Get the call today that my ring is ready and there were even more loose stones so the charge will be $125. That's a lot. Like enough to buy another piece of jewelry cost. It is very frustrating. I went in to find out which stones needed tightened and it was all 7 of them. I got out my paperwork from a competitor across the street and they do cover all of the things above so I will be sure to consider that for future purchases and recommendations to friends and family.

I will say the lady helping me was super great and sent me home with some complimentary cleaning solution, but overall DC no longer stands out to me as it did 12, 11, and 10 years ago.

Leva and the other associate were kind as soon as I walked through the door. Treated me with the upmost respect and interest for what I was looking for- they even had champagne. Fantastic experience and I will definitely only shop here for jewelry.

I'm so glad to have the Diamond Cellar in Nashville. This is the type of store you want to do business with. Several months ago I purchased a fantastic ring for my wife and had a wonderful experience. I'm also extremely impressed with the Rolex Sales Manager, Zane. I've met him a couple of times and he has always been welcoming, friendly, and knowledgeable.

He actually sold my wife the watch given to me as a wedding gift years ago at another store, so that's pretty cool. As a watch enthusiast, it's always great to be able to talk watches when I stop in. Highly recommend checking out Diamond Cellar if you haven't already.

So much better! Met Zane on my first visit who is the Rolex Sales Manager. Phenomenal to talk to, no pressure, lots of options and accommodating. The way it should be.

Ladies, prepare to drool! The Diamond Cellar Nashville is the newest location in a small, Ohio based string of family owned stores. They have many of the ultra luxe brands. Cartier, Rolex, Chanel. The focus is clearly on fine jewelry and watches. They have a curated Bridal selection. And its all so sparkly! I was greeted by Cierra and she was delightful.

As I wasn't looking for anything specific, she gave me an overview of this gorgeous store (and also offered me champagne.;) Soon they will be opening a dedicated luxury resale space, known as 5A. They currently have a limited inventory of preowned bags and accessories from Louis Vuitton, Gucci, David Yurman, Cartier and the like. I used to come to this space when it was Jonathan's Bar and Grill. fair to say the space has been totally reimagined.

It is located just across the parking lot from the Mall at Green Hills. Parking can be quite full. Not easy to open any business in a pandemic. let along a fine jewelry store, but cheers to the Diamond Cellar for branching into the Nashville market. Wishing them all the best.