Ruby's Jewelers

Amy and Wayne pleasantly guided my fiance and I through the process of designing our engagement ring with our family's stone. They are full of expertise, incredible support and patience, even when we needed a quick repair and polish prior to an event. We are so happy with our ring and choice to use Ruby's Jewelers. Highly recommend!

Very friendly and knowledgeable owners. They are very patient and takes the time to handle your request in detail. They will even make suggestion that best fits your need based on their experience. My wife and I have done transactions with them as recently as this week, and the above is our experience at Ruby's.

Amazing! I had my engagement ring resized. It is dreamy and fits perfectly. The internet was scaring me that my rose gold ring wouldn't be able to be resized but boy did they prove the Internet wrong. A full size down and it looks like new. Go here.

She (the owner?) offered me a complimentary item (as indicated on the envelope) then suddenly charged me for it and wanted cash. She took my diamond ring to clean it but when I examined it at home I could tell it wasn't cleaned at all. She claimed she could not help me purchase a new watch band for my Anne Klein watch. She was abrupt the whole time even though I was very polite and well dressed. If she wants a new customer who can afford the prices of fine jewelry she just lost the opportunity.

My first google review. So bad I had to. Went there to get a 2 inch extension on my necklace, got it the next day and it kept falling off/ breaking. I came back to get it fixed, came the next day to pick it up when they told me to, and they said they had lost it. Then they called me back and said they found the necklace. I came back and they tried to tell me my friend picked it up when my friend was waiting in the car with me, and she had not picked it up. Then she miraculously found the necklace, and gave it back to me. Now, my "repaired" necklace has fallen off once again. Terrible.

Amy and Wayne are the best. I have been going to Ruby's for a decade. Recently, I had to have two precious pieces to be fixed. They are so special to me: a diamond ring my father gave to my mother on their 25th wedding anniversary and a necklace my father's mother was wearing when she passed. The ring was a complicated repair. And he cleaned it so well it looks new. Amy and Wayne are kind, honest people. Their prices are more than fair. Absolutely recommend Ruby's!

The folks at Ruby's Jewelers on Whitney Ave. are very kind and the gentleman repaired my watch on the spot. Would recommend for all repairs and new purchases, you can tell they care about their craft.

Wayne and his wife Amy are very nice people who I met at this jewelry store. It does not feel like a corporate place and you can tell that they know their jewelry well. I was able to seamlessly buy my wife a beautiful gold necklace and cross as a gift on our wedding day. I really enjoyed the small shop feel and community feel of their jewelry shop.

I would recommend Ruby's for your jewelry needs. They are in a house which seems odd when you pull up but it's clearly a nice jewelry store inside and even better service. It feels like a neighbor trying to help you. Thank you Wayne and Amy at Ruby's Jewelers.

I can't say enough great things about Ruby's. They helped reset my wedding ring into a setting of my dreams. It is so much nicer than the original, excellent quality and construction. Additionally, I had a necklace I wasn't sure could be fixed, but they repaired it quickly at a very reasonable price. I will be back for all future needs.

My diamond fell out of my engagement ring that my husband gave me 30 years ago and I managed not to lose it. I had been wanting to upgrade to something a little more sparkly for years but at the same time I did not want to give up my original diamond since it had so much sentimental value. My husband went to Ruby's to have it fixed and the owners were so lovely, nice and knowledgeable.

Not only did they show me the true value of my diamond and that I should keep it, but they showed my a setting so much beyond my expectations, nestling my diamond in between two other smaller ones that made my dreams come true of not only keeping my original diamond but making it look so sparkly and magical that my husband didn't even recognize it as my original diamond.

Not only did they do that, but they also cleaned my wedding ring and replaced a diamond in another ring that I had not worn for years since it had fallen out. They did all this in such a timely manner and at a great value. I fully trust them with the diamond I had for so many years. Thank you so much Wayne and Amy! I will be happy with this ring for the rest of my life!

Amy and her husband are very kind and knowledgeable. I brought in some jewelry of my grandmother's to be repaired and they spent a lot of time answering my questions even though it turned out the pearls I had wanted restrung were actually just costume. They were honest with me about a ring I'd wanted resized, telling me it would likely compromise the small accent stones on the band. They weren't just looking to make a profit and that meant a lot. I will definitely be back there in the future.

Fantastic experiences. I bought my fiance's and my wedding bands from them. And all I can say is that the owners were amazing. There was no pressure, they encouraged us to purchase a band for me that was cheaper but in their opinion looked better (and they were right), and they were so incredibly nice. The wedding bands were ready on time, for a reasonable price, and they looked spectacular.

They were everything we could hope for. And the owners were incredibly gracious, threw in cleaning supplies and tips and a bottle of wine to boot. Will definitely come again for anything we could need.

Talk about service! We came to Ruby's on Christmas Eve day, looking for wedding bands for our last-minute elopement between Xmas and NYE in NYC. We didn't want anything fancy but it's still a lot to ask for on short notice. Wayne and Amy (and Ruby herself!) really delivered. They sized us, we selected the rings, they gave us a great price, and told us they'd call us later in the day when I've rings were ready.

Just a few hours later, we were back to pick them up and were greeted warmly, with nice hugs, congratulations, a lovely presentation box and a bottle of wine! What a lovely experience and what a nice family. I'm so happy that Ruby's was open in the first place, but I'm absolutely thrilled with our beautiful wedding bands. I hope you give them more time to execute your order than we did, but whatever the case, you will be very happy with their work. I look forward to visiting them in the future!

I found this place while I was in the area at the Hamden Dog Park (which is also great!). I walked in and was warmly welcomed by one of the owners, who immediately called her husband out of the back of the shop when I told her that I needed some links taken out of my watch. I thought I was just going to drop the watch off, but her husband made it clear that he would do it right away. 15 minutes later, my watch is perfect.

They also offered some water for my dog that I kept checking on and letting out of the car because it was a hot day! I honestly got one of the best customer service experiences ever here and will definitely come back. Thank you!