Jordan Jewelers

My mother recently passed away, and I took her original wedding set in to be resized to fit me, then I realized that I would be flying out to see my father, and really wished I would of taken it in sooner, called to see if there was ANY way possible and Brad went above and beyond to have it done so that I could wear it on the trip. Can't wait to see Dad's reaction. A+++ customer service!

The best jewelry shop in town, and Brad is one of the best small business owners there is. You'll get a fantastic product and support a family that gives back to the community as well.

Such an amazing experience to work with Jordan Jewelers! They helped us find the perfect rings that fit our style and budget! Thank you so much!

Brad and everyone at Jordan Jewelers are so friendly and very knowledgeable! They are the only place I will trust with my jewelry, and I always know I'm in great hands. An added bonus is being right downtown it's convenient to get my rings cleaned pretty regularly.

I've come in a couple times to have a watch band replaced (the screws are too small for me to deal with) and they do so kindly without charge. I've also had my watch battery replaced here. They are very friendly, helpful, and their dog Tug is adorable! They have a beautiful selection of engagement rings and other jewelry. I was impressed with their kindness and customer service, and will give them my business whenever I can.

Such an amazing experience with them! Janelle was such a wonderful help in choosing my engagement ring. I had a picture of one that I loved that I had found online and she helped me find a ring that had the same style but was even more beautiful! It needed to be sized and have a diamond set and Mr. Jordan had it complete the same day. They were so friendly and told me to come back a lot for cleanings.

That i can come whenever and they are always happy to help and want to see their customers back. I'm so thankful we walked in those doors this morning. I could not be happier!

Amazing experience. My grandmother recently passed and I wanted to have her wedding ring fixed. He was very honest about the ring, it's structure and if he could do the repair. He had my best interest at heart when talking about how he could make it happen. He can absolutely fix it and size it for me, but he also could see that it was difficult for me.

He kept assuring me that, there is no rush & I can think about it and come back when I'm ready. He was kind, ethical & very professional. He has earned my respect and business for life.

Always our favorite. We're incredibly loyal and vocal about Jordan, since they had the absolute best service we've ever experienced. They work with you on pricing, they give you straightforward answers and facts (no sneaky marketing), and cleanings are free! Got my very beautiful white sapphire engagement ring, and my husband's silver wedding band. Will always recommend!

The man who raised me passed away just under 3 years ago. the only thing I have from him is an alexandrite ring that I helped him pick out for my mom as a young child (all while telling him it was going to be my ring one day ). As you can imagine I was DEVASTATED when the band of my ring bent (not horribly, but still noticeable). I came in to Jordan jewelers with my two young kids prepared to spend whatever it took to fix my ring and not only were they welcoming to my very inquisitive 4 year old. but my ring (that wasn't even purchased through them) got fixed and cleaned within minutes for free!

I tried to give them at least something for their time and was told it was their pleasure I already have a custom ring quote in the works (that by the way, they were totally open and supportive of me not wanting to purchase real diamonds and are also are searching for a similar ring to what I want that is already on the market to save me money). After the amazing costumer service I received today, I couldn't imagine giving my business to anyone else. Just that simple 30 minute visit has made me a customer for life

This place is great! I bought an engagement ring here with the help of Sam. She was awesome. She helped me build a unique ring that fit my budget. I couldn't be happier with her service. Oh, and the ring was well received! She said yes!

My husband had the best experience when selecting my engagement ring from Jordan Jewelers. So much so that we returned for both our wedding bands. When I asked (two separate occasions) to see the matching band for my ring, I was told a picture could not be found in the system. I was encouraged to go with a custom piece, which I did. I watched as they measured the diamonds on my engagement ring and I asked if the wedding band would match.

The ring is dainty and I was concerned it wouldn't be a match. When I went to pick up the custom piece I was disappointed. They attached the two pieces and I gave it a chance, but they weren't fitted properly and the diamond size difference was too much. I asked that they remove the band and left feeling mislead and let down. I returned for a cleaning and voiced my frustration, but I was told that since it was a custom piece, that's all they could do.

I was told at that time that they couldn't have gone smaller on the diamonds even if they wanted to. They suggested that if I want a match, I should go through the ring company. I don't have that luxury since I've already invested $1050 in this band. I wish they would have been upfront and honest about what they could or could not do for me. We enjoyed our time at Jordan's but I would not recommend getting custom work done here. The attention to detail and honesty with customers is not there.

Excellent Jewelers. Professional and friendly. I highly recommend this trustworthy jeweler shop. Reasonable prices too. I had a ring resized and it is perfect. I look forward to coming here for all my jewelry needs. They have beautiful jewelry in the store too!

This is my first yelp review- that right there should tell you how great of an experience I had with Brad at Jordan Jewelers. I recently lost the diamond out of my wedding ring which my husband bought at a store in CA. We came to Jordan Jewelers just to price some replacements and see what they could do. Brad was so nice and informative. He showed us a few diamond options and didn't try to up-sale us which spoke volumes to me.

We ended up deciding on a replacement with Brads help. I always get nervous with big purchases, but Brad promised it would look great and if I didn't like it we could change the stone. Next day (talk about fast) I went to pick up my ring and I couldn't be happier! New stone looks amazing plus Brad fixed some original issues my ring had from the beginning. Super happy and will definitely recommend and go back to Jordan Jewelers!

Brad and Jordan Jewelers are the best! My husband bought my wedding ring, here. We have purchased watches, and had them repair a watch we bought elsewhere (because the jeweler of the other shop would not service their own products). I bought a vintage ring here at a fantastic price. The stone was loose, and eventually popped out of the ring. I brought the ring back to Brad, expecting to pay for a replacement stone - but he identified a flaw in the setting and replaced the stone for free. Seriously. Who does that? The ladies who work there are always so nice. And, they have a resident shop dog - Tug - an adorable golden retriever.

I have had difficulty figuring out what jeweler to use after our move to Salem; most reviews are pretty mediocre. After reading several great reviews on Jordan Jewelers, I decided to give it a try by allowing them clean my ring. They were friendly, informative and were gracious enough to clean my ring with no purchase on my end. I will be bringing a couple repairs in within the next couple weeks and look forward to seeing their work first hand.

They have very great service! I always feel welcome when I go there. I had a ring repair done there for a great price and he did the repair better than I expected.

Brad always makes you feel like family and can help you find something special for a loved one. I go to Jordan Jewelers for almost all of my needs from watch battery replacement to diamonds. Worth a try for everyone.