Silver Towne LP

I have ordered over many years from Silvertowne and I like their products The biggest problem is I do not receive tracking information and not once but twice have I not received what I ordered This time I called three times as it's been 15 days since it shipped basically I'm told conflicting information of where my order is when I called customer service. Now I'm told they will look into where my order is and will hear from them at the end of the week Honestly if this isn't resolved soon I'll take my business elsewhere

I am a dealer and have been a good customer of SilverTowne for 16 years and have ALWAYS been extremely satisfied with top quality service they have provided my coin shop. Honest, very courteous, and top flight service! I can't say that about several other mints.

I have been dealing with Silvertowne for many years. Customer service has always been very helpful. I place most of my orders over the phone. My bullion assortment contains all of the one ounce designs plus 5 oz. Thanks! Stack on. And up.

Never have I walked in a coin shop been lied to, spoke to and disrespected so poorly! Was told one think in messenger, only to be lied to after my 2 hour drive! Made me a cash offer after saying they would not without having coin graded etc. Female employee was nothing but rude, disrespectful liar! It's definitely real well offer you $$$. But Na we won't wait til after it's sent out NOW that we see it.

Went here for the first time with my gpa last Monday. Wasn't sure what to expect. We got a full tour of the building and the coin vault studio was very impressed and the people helping us were very friendly. There was no pressure on us at all to purchase anything. We felt very welcome in this shop as soon as we entered the door! The staff was very knowledgeable and a lady even went out of her way to show us what fake silver looks like and show us how they test it! We purchased a few silver items and I'm going to try and make it here at least once a week! I would definitely recommend this place to anyone!

If you're "out of stock" when the silver prices drop to $12.50 ounce then don't allow me the opportunity to purchase them at your EBAY store. I bought a 100 ounce bar fair and square. The next day they just refund me without explanation. I called their main office and the lady said "Well, we don't know what the price is gonna be". That's a bad way to do business.

I ordered a graduation silver bar. I paid a premium for it because it was a special bar that had the words congratulations graduate on it. The bar arrived with scratch marks on the balloons and it had some oxidation/slight black discoloration. They knew this was a graduation gift. Silver at the time was $14.31 an oz. I paid $43 for the 1 oz silver bar including the shipping and $5 engraving.

I understand I paid extra due to it being a custom/graduation bar and not just a regular silver bar. However being that it was a gift and I paid a premium I'm not happy that it arrived scratched and oxidized. Next time I'll just order a silver eagle or maple leaf from Apmex or my local dealer. Oh, and when I called today no one was available to take my call which is why I'm posting a review. Six days ago when placing my order they were working from home and had no trouble taking my order. I gave the 2 star because it was shipped and received very quickly.

I am highly disappointed in my transaction and your customer service! I ordered and paid for my merchandise on the 8th and still have not received it 21 days later! I do not care about you "business days" it has still been 21 business days! I paid what you asked along with shipping and will definitely find another business to spend my money at!

Pros: SilverTowne has a nice online selection. Customer service is prompt in response to inquiries. Cons: I've been a customer of SilverTowne for several years and their processing/shipping time keeps getting worse. Once payment clears (2 days), it takes three weeks to receive an order! Considering the fact that the company has my money, it's a very slow turn around time. I've purchased from other dealers and my orders are always received in less than two weeks. Also, customer service isn't friendly when I've made an inquiry about this issue. Lastly, while I appreciate the solid packing, it's definitely not frustration-free to open the box. Honestly, I think I'm done giving my business to SilverTowne.

They just don't seem to care about their customers who are the ones keeping them in business! I'll purchase my future gifts from one of the other online dealers in my list.

So far so good. Just ordered a coin for my grandsons first birthday which I would like to continue a tradition for Christmas and birthdays. Only problem I have is it doesn't give you a delivery date, anf j would also like to add something to the engraving since I just ordered it, but I have no idea how to do That.

If you are a investor/collector of silver Silvertowne is a must! Not only do they have a wide range of silver products such as there own rounds that they strike at there mint but also bars & poured silver. Many items are shipped free with out reaching a minimum amount. I've been a customer since 2013 & have never had a issue with any order. You will find Silvertowne ships quickly & accurately. I highly recommended them to anyone who wants fair pricing with quick shipping give them a try! Leon Old Hippy Tucker

Rude service. Definitely don't go if you are trying to sell coins. The woman acted put out to even talk to my husband, and there was not a single customer in there! When she went to "look up" one of his coins she just pulled out a book and didn't even look through it. She just glanced down then said "nope, it's not here". I would never purchase from them due to their complete lack of professionalism!

I stopped in today to look for coins to turn into rings. Staff is very friendly and deliver great customer service. They even gave me the bulk online pricing in the shop! Looking forward to my next trip.

I ordered/purchased a posted item new years 2018/2019 online and was contacted 1/2/2019 to be informed there was a "glitch in their system" and was offered a corrected price that was $***.00 more. After a spirited conversation there was no offer for a compromise or any other options as a show of good faith. In other words no show of latitude or flexibility to compensate for what I viewed as a huge mistake.

I declined there new offer. Yes, I was courteous and professional during our discussion via telephone. I also discovered in my past paperwork, a return I had made a few years back on a blemished graded coin, no big deal. However this current experience is definitely my last with Silvertowne. I put 5 stars because they did have the best price they just wouldn't honor it.

Ordering is simple, they are expensive compared to others but do not provide any exclusive benefits. There is a good variety of coins Issues I ran into : - Shipping is expensive for orders < 100$ - No time estimates provided during ordering (online ordering does not provide option for expedited shipping, apparently calling them 'may' give you that option which is not clear from web) - The time estimates is 5 - 10 Business days, so please ensure you keep enough days for fulfillment + shipping. Since it is loosely 1 to 2 weeks - Returns or cancellations will cost you 20% + their expensive shipping. Advice : Go for apmex or more user friendly stores.

Update on my order. I went from a 4 Star to 5 Star rating because there was not one hiccup with this experience. My order went in on a Monday and received my Silver Bars today (Friday). The quality is great, packaging was flawless, even received a plastic casing Incase I which to take out of plastic and preserve even better. I will definitely be ordering more in the very near future. Kudos to the customer service and shipping department for a great experience. Ordered my Silver Bars yesterday.

Have to say they have the best prices and also orders over $99 is free shipping. Paid $1.83 over silver prices for that day ( hence they need to make money and I am sure delivery like all other places find a way to put it in the pricing) sent them a message in regards to when the order will be shipped and I received 2 emails this morning confirming product will be shipping within 5-10 days but maybe as soon as 2-3.

Thought that was good customer service and also I found a $5 off coupon, but unfortunately it was for mixed coins and I ordered silver bars. Looking forward to getting my product and will follow up on it when received. So far so good.

I've purchased from SilverTowne on several occasions and had nothing but the greatest service. The majority of my purchases have been SilverTowne's own bullion products and they have all been excellent quality.

A good place to get your gold and silver medallions. They do not give you the best purchase price when selling your medallions back although.

I purchased several coins from Silver Towne in the past. On my last order, they backordered a coin without letting me know, it was just listed on the packing slip. Then I waited for over two months without hearing anything from them. I had to contact them to get my backordered coin refunded. Also, they charged me additional shipping for the other coin and never refunded the addition charges. There are lots of places to buy coins/metals. I would recommend another seller.

Called because of a shipping error. I'd give 4 stars but the customer service is flat out awful. Rude and unprofessional.

Avoid at all costs. Ordered from them online and they did not ship for over 2 weeks. Then I placed a dispute on ebay and the funds were held. They refused to ship after that claiming that they did not have the funds when the funds were held because they did not ship. Customer service is terrible. One line responses to inquiries. Also, had pricing errors.

Difficult to do business with. Prices are higher than the competition. Why do they think they can charge over spot value of silver when they are selling their own silver bars. Makes no sense. Will never do business with a company like this. Cancelled transaction and bought from MCM.

Good prices over spot and free shipping when ordering home brand silver. Fast and well packed shipping. Great and hassle free ordering.

Seriously this is a true gem of rural eastern Indiana. If you're interested in silver or coins, this place is worth your pilgrimage. I would certainly trust these people to bring your coins to. They've been around forever!