Samuels Jewelers

The store is closing this Saturday, 2-23-19 and the customer service is terrible! They took my ring for repair 3 weeks ago since it was under warranty. I only had the ring for 4 weeks when a diamond fell out. They returned the ring to me today.the diamond is still missing and they told me I had to send it in to the jeweler repair which is what I wanted to do to start! "Don't worry it's free they said". How can it be free when you spend $199 for a warranty. Now I know why they are going out of business! BUYER BEWARE!

Decent shop with great jewelry and prices. Staff was helpful and friendly. They also have jewelry for all members of the family.

After visiting a few jewelry stores I landed here at Samuels. I could not be more pleased with the attention & friendly customer service provided. I found exactly what I was looking for at a price that could not be beat. Candy House over exceeded my expectations of fast & friendly, no pressure service. Thank you candy! I will be back for all my jewelry needs in the future.

Got my beautiful wedding ring here from Omar! He's absolutely awesome! Very friendly and knowledgeable! We were able to get the ring with no money down or anything crazy! He got us approved for more credit so that we could walk away with the ring, just like that! If you're looking for great quality and great prices, this is the place to go! We'll definitely be going back and recommending sending our friends and family here from now on!

Once again, I had another wonderful experience at this store. The staff was extremely helpful in assisting me with finding a small mothers day necklace at a modest price. Their service was very professional. I truly enjoy shopping at this store. They took the time to help me even though I wasn't spending thousands of $$. It's the little things that counted here and they came through so very well! Thanks to all the staff at Samuels Jewelers in Arrowhead Mall.

My husband only shops at Samuel's and he only deals with Omar. We were originally sent there by a "competitor" (although there is no competition) to have some jewelery fixed. Omar was so helpful and really knows what he is talking about! Not only did my jewelry get fixed, but my jewelry collection has grown! Thank you Omar and Samuels, you have a customer for life!

Thank you Omar and Samuels for beautiful rings and a great experience! I feel like I have made new friends. I must say when GPS took me to a mall, I almost turned around expecting Samuels to be just another non personable mall jeweler. You are far from it and I'm so glad I visited. Just a word of caution, Omar strives to please and you will not leave without treating yourself to a beautiful piece at a great value! Saving pennies and will see you again soon:

Every time we go into Samuel's, Candy House recognizes us and asks to clean our jewelry. While our jewelry is being cleaned, she shows us the new items she knows I'll love. Sometimes she makes a sale, but is okay if she doesn't. Never pushy, always nice and oh so sweet. Thank you Candy.

Candy House has always been my to go jeweler at Samuels. She is very helpful, knowledgeable and honest person. Just recently I purchased a beautiful stud diamond earrings from her at a very reasonable price. I always enjoyed my time shopping at this store. The staff are very friendly and helpful, especially Keisha and Candy. I have been their customer since 2007 and never had any issues /problems.

I would trust them with any jewelry purchase or repairs. I must say that Samuels with Candy House, Keisha and all the staff, is the most reputable and professional jewelers in town!

UPDATE 11/11/16 Brandon with Customer Service was great. He understood the issue & went above to make it correct. He had the ring overnighted to another store as my husband didn't want to deal with the Arrowhead Store. Our understanding we would be able to have ring sizes same day as we do not live in town. Earl at the Mesa store was great, unfortunately he said they could not have ready until Next Friday! Needless to say I was heartbroken & had to leave the store while my husband worked it out with Earl to arrange pickup at a later date.

So I appreciate both Brandon with customer service & Earl at the Mesa store to go beyond to make it right. So thank you. I'm disappointed I still have no band when we drove over 3 hours one way. Again Samuel Jewelers did their best to make it right & besides not being able to get my ring same day due to not being local they did their best. So another week without the ring but once I finally have the ring I'll be better. Adding photo clearly showing exact ring, 14K, 13 Round Diamond Chevron Band, 1/3 ctw & model #10166761600, exactly the same. Their price at store& Website original $991 - % off = $551.40

Hands down one of the easiest and best experiences of going above and beyond for customer service I have personally encountered. Candy House was our sales rep, and she was outstanding! She was attentive, knowledgeable and very friendly! I would recommend her and Samuels to anyone confidently! I can not wait to pick up my ring in a couple days.

Candy House is amazing and helped us to find the perfect wedding band. We have been so stressed with a wedding in less than two months and finding the perfect band to match my 17 year old engagement ring was difficult in its self however Candy was able to do this with ease and comfort. She found the perfect band that complimented my ring. Thank you Candy for all of your help and support and for finding ways to help us during this time and purchase, I Will always recommend Samuel Jewelers, and more specifically Candy House when anyone is searching for diamonds or Jewelry. Thanks so much again!

I cannot thank Samuels Jewelers enough for helping pick out the perfect ring for my fiance. Engagement ring shopping has got to be one of the more nerve wrecking things for a someone in a relationship wanting to take it to the next step. I want to make special mention to Candy House for helping me get through the process with ease and always giving me her undivided attention.

Their commitment to making sure I had the ring I wanted made me feel like their cared wholeheartedly. I was really impressed with how Candy made the transaction smooth and always gave me options to compare to double, triple, and quadruple check that it was what I wanted for my then-girlfriend. Guys, this advice is coming from someone that absolutely hates making big purchases like a car or electronics, Candy and the rest of the Samuels Jewelers staff made it stress free and such a smooth purchase. I recommend going to her and that company for any diamond/jewelry purchases. Thanks again, Candy!

My boyfriend and I went to the mall for promise rings and Samuels Jewelers was the third place we visited. We were greeted and helped by Kiesha Gibson, the store manager she was very very nice. Definitely recommend asking for her when you visit this location. She helped me find a beautiful ring, she was polite and not pushy like the other sales associates at other jewelry stores.

Out of all the jewelry stores we visited on Monday, Kiesha was the only one interested in getting to know us and she was not throwing financing in our face and different prices, she let us have our time to look, I really enjoyed talking to her. I really recommend her, I love my ring!

Go see Omar, he is the best. This is the only place I buy jewelry from! Omar is also the only person I deal with he gives me the best deals and more importantly his undivided time and attention. Just take your time to look and speak with the staff you will see they are different than the other jewelry stores in the mall. To me good customer service is worth every penny and that's what I get each and every visit.

I dropped off my engagement ring to be repaired, it was my fiancee's grandmother's. They promised it in about 4-5 days. There was a severe crack in one of the bands, and it was 3 sizes too big. The jeweler did A FANTASTIC JOB! Beyond anything I would have imagined. The picture just doesn't do justice, but I seriously can't believe it is an old ring. You've restored the beauty and luster! THANK YOU! If I could, I'd give more stars!

Do NOT buy jewelry from this place! 2 separate wedding sets purchased and 3 diamonds have fallen out. 2 side stones in one set so we traded it for another ring and my center stone then fell out after a couple weeks of wearing it. In 8 months I have worn a ring for 6 weeks total otherwise Samuels has had it at their "corporate office" to fix it yet no one at corporate or the manager of the AZ arrowhead store, Keisha can give me any information on where it is. Horrible customer service and horrible quality! *** with regards to the below response, is there someone specific I should be asking for at that # because I have already contacted that number weeks ago and I have yet to receive a call back from the message I left. I am confused as to why it takes a public review to suddenly get a response.

Always great customer service! Exactly why my husband and I come here all the time. Samuels is where my husband purchased the promise ring he game me in 2009, the engagement ring he gave me in 2011. And the wedding band in 2012. All rings are beautiful, of the highest quality and the warranties they offer along with free cleaning make Samuels our fave jewelry store.

The ladies are so helpful and really make us feel welcome and are never pushy about making a sale. I highly recommend this store to all those looking to make a jewelry purchase.