Ballantyne Jewelers

If I could give a less than 1, I'd do so. My experience at Ballantyne Jewelers was one of the worst I could have imagined. I trusted the repair service with sentimental family jewelry that I THOUGHT would be treated with best of care. I was sadly & completely mistaken - not only was the repair destructive, but I went back and forth twice to ultimately be handed garbage AND charged for the disastrous repairs.

It was horrific! They were handed a post that simply needed to be sodded back on to the earring. They shaved the post down so badly it will no longer securely click & connect when closing. They then acted as if there was nothing wrong with this apparent disaster. That was just one.

My fiance bought my engagement ring here with Simon and had an amazing personalized experience (based on what he described to me). We recently returned to get our wedding bands and worked with Yuhan who was also incredible and helped guide us toward our decisions. I have brought my ring back a couple of times over the past two years to get it cleaned and the customer service is always exceptional. I would highly recommend Ballantyne Jewelers to anyone in the area looking for a reputable, knowledgable jeweler.

I was looking for a jeweler, not a department store or general place that sells jewelry but a true professional. New to the area so started looking up reviews and Ballantyne Jewelers came up with top reviews and lots of them. After taking in several items there to be cleaned and sized I also ended up purchasing a couple pieces. Great selection and all price points. They have the top designers, custom ability, work done on site, etc. And of course personalized service. There is a reason the get all 5 Star reviews!

Amazing family run jewelry store! I wanted to upgrade my wife's ring after 20 years of marriage and am SO glad we went here! Anything we asked for in terms of style they said "It's not problem and we can do it!". They kept us in the loop through the entire process and showed up the computer model of the ring as well as the 3D wax model to make sure it was perfect.

They also made sure to have it done before Christmas. Amazing staff and my wife can't stop staring at the ring! We will be using them for all our jewelry needs moving forward!

From start to finish, my experience with Ballantyne Jewelers while purchasing an engagement ring was exceptional. Yuhan took care of me every step of the way and is top notch, a true master of his craft. His passion and expertise shows, and he is as honest and genuine as they come. Highly recommend these guys!

I was overly impressed with the service and quality of Ballantyne Jewelers. I originally planned to go to Diamonds Direct but Ballantyne Jewelers had better reviews and was closer to me. I was in the market for an engagement ring. I brought my future fiance along to get some ideas. I wasn't sure if this was proper, but in this case it worked out great! Simon was quick to figure out what she liked and didn't bother showing rings she wouldn't be interested in.

It was a personalized experience. He never pushed what was main stream and only catered to our vision. We have now tied the knot and are onto wedding planning. I would recommend Ballantyne Jewelers to any friends or family. We are very pleased with the ring! It was funny, when we were telling a friend of our engagement he asked if we went to Ballantyne Jewelers. He had also been there and spoke highly of Simon and the establishment. Thank you Simon and Ballantyne Jewelers for an outstanding experience and beautiful ring!

I. Am. OBSESSED! Ballantyne Jewelers did a great job designing my elegant, custom wedding band. The process was seamless and communication was clear. We gave them a tight completion window and they delivered early. We worked with Yuhan. He was kind and patient. We have enjoyed our experiences and have since returned to purchase another item. I hope we continue to have positive experiences with Ballantyne.

Excellent business! The quality of jewelry, the customer service, and the overall experience that Ballantyne Jewelers offers is unmatched in the Charlotte area in my opinion. From the first day that I walked into the store I have been impressed with the fine attention to detail exhibited. The process of purchasing an engagement ring was made very simple.

They will take care of your needs. I am still a customer and will continue to do business here. I am very thorough when it comes to spending my money, and I am completely satisfied with my decision to give Ballantyne Jewelers my business. I do want to mention that the entire staff is amazing, but I worked mostly with Simon. Simon is dedicated to his craft and it is clear that his experience in the jewelry business is effective in getting good outcomes for his customers.

I went to this store on a whim with my then girlfriend to look at engagement rings. Now, my fiance and I are customers for life at Ballantyne Jewelers. From the moment we walked in the door we were overwhelmed by the seer beauty and selection of engagement rings. Simon was attentive, warm and knowledgeable and assured us we were going to find the perfect ring. We absolutely did! If you're looking for beautiful rings and second to none customer service, get to this Jewelery store and pay Simon and family a visit!