Dunkin's Diamonds

My son and I stopped into Dunkin Diamonds on Cleveland Ave in Fort Meyers after shopping many other jewelry stores for months for an engagement ring. All staff were so pleasant and welcoming, and they had amazing selection of rings in all price ranges. We had the pleasure of having a personal consultant named Mariela who was so sweet and patient as we flip flopped back and forth between ring styles without any pressure to purchase.

It was evident she wanted us to be satisfied and stay within budget. The jeweler George consulted as well and reassured the ring could be sized and it would be a great choice as it was a set, and we would not have to look any further for a wedding band. Needless to say, my son purchased the most beautiful ring thanks to the wonderful staff at Dunkin Diamonds!

Very unfriendly. Hey you guys speak to people that walk on in.say hi. Nobody spoke to me or my husband. Have to say y'all act very stuck up.

I wanted to add to my last review about Dunkins Diamonds. I waited until we were visiting our family in Chicago to seek a jewelers advice. Yesterday we visited a highly recommended jeweler in Evanston, Ill. To make a long story short they were able to offer suggestions for solutions that the jeweler at Dunkin's Diamonds never did. I don't think they have much experience/knowledge.

One example, I brought in an emerald ring with the broken prong and chipped corner. Dunkin's said there was no solution. Christopher Duquet. Fine jewelry design in Evanston, Illinois said that it is a simple fix. They are going to add a prong. They also told me emeralds are judged by their color, not their imperfections. They had a similar answer on another piece, Dunkin's told me there was no solution. Buyer be ware.

My fiance and I popped in the other day to look into some diamond necklaces and the service we received from Daniela was just impeccable. The time and patience she provided was so great, whiling to work with our budget, and (my pickiest standards). Not to mention the diligence she took in educating us! Needless to say, she will be our new go to!

We bought my wedding ring and my husband's wedding ring (custom made)there in November 2018. Four months after a wedding the Onyx fell out of my husband's wedding ring brought it in repaired it, then a month later it fell out again. Brought the ring back in they said they couldn't repair it because obviously it wasn't working told us we had to pick a new ring out.

We picked a new ring out still had credit picked another piece of jewelry out went to pick it up wasn't ready then the manager said we could get a new custom ring made. We did Then they tried to force us to buy the custom bracelet that told us it was a man's bracelet but it is good to be a woman's bracelet. We left with his ring and hopefully this one will stay good. Do not recommend this place at all

We were here on 10.21.19 and "Jonas" was our salsman but everyone there helps each other out, if need be. What a great place. We needed to replace my husband's wedding band, get multiple batteries for watches replaced and get several pieces of jewelry cleaned. We never expected the superb service they provided. The place is immaculate and very well set up so you have plenty of room to look and inquire without others right up on you.

We anticipated multiple salesmen with the usual pressure tactic at the door and we WERE COMPLETELY AND HAPPILY WRONG. They were all very polite, friendly, cheerful and helpful. Jonas was not only all of the above but he has this certain soft kind demeanor about him. He just recently got his license to perform weddings and with that said he blessed my husband's new wedding band.

That blessing was emotional and very special. Jonas and everyone there made our day. They will see us again and again. No thought involved. Thank you very much for all you did for us.

First visit today and had my watch sized by the store manager Tina. I thought the customer service was outstanding. I was very impressed and will go back. It was certainly worth sharing!

Customer service is deplorable.be aware all sales are final, (apparently there is a small sign by the check out area that states this, they don't tell u about it) return policy is pathetic! Purchased a Pandora charm two weeks ago, didn't even take it out of the box, wasn't able to return it for a refund. Said they couldn't verify if it was damaged (didn't even look at it) or verify if it was the same charm as purchased (I had the original receipt) but they would allow me to exchange it for another charm or get credit towards something else.which is contradictory. They'll take it back as long as you spend more $$$. Thankfully there are plenty of other jewelry stores to shop at!

I previously wrote a bad review after we brought my ring in for repair and found out we were misinformed on what was covered by saleswoman we purchased from. She had told us everything was covered as long as we had checked every 6 months which we did. When we brought ring in because it needed repair we were told that the repairs weren't covered, only diamonds were at it was going to cost us over $900 to repair.

After I wrote review and sent an email I was contacted by store manager who realized ring was less than 2 years old and went out of her way to make sure it was repaired at no cost to us. I just got my ring back and they did a great job.

Shop elsewhere. The customer service here is horrible. I went into the store to look and purchase a high end men's watch. With one other customer in the store, I watched three sales agents talk amongst themselves and offer no assistance. As I departed the store, again no agent bother to move or offer any information. This happened a few years back also at the same store in Fort Myers.

There are plenty of Jewelry stores to choose from so Dunkin's is off my list for any future purchases. I can't comment on the quality and price of their items as I never made it that far. I would much rather spend at a store that at least welcomes you and makes you feel like a customer than one that does not even recognize what the term "customer" means.

I've been coming here since my now husband proposed to be back in 2009. They are great with trading in old purchased jewelry and giving you your hold worth. I will never go anywhere else.

Recently visited the Tamiami trail store & again received superbly outstanding service by the Store Manager & her staff. They have a wide variety of quality items at most reasonable prices. Staff are infectious in their job & it's reflected in their demeanor and professionalism exemplified. A quality store with A plus quality staff.

Totally shocked at how horrible a price I was offered when trying to sell gold. I have a few pieces of old jewelry that my grandmother left me that I've been trying to sell. I've gone to a few places to see who would give me a decent price. I was completely speechless after my visit to Dunkin's Diamonds! For example, one gold bracelet I was trying to sell, I got offers of $410, $411, $430. from three different places.

At Dunkin's I was offered $290! A gold chain I was offered $250, $244, $235. at Dunkin's $170! The other offers I got were from different jewelry stores and one of them was from one of those "We-Buy-Gold!" places. I don't know what their jewelry is like, but I just could not and still can't believe how low the offers were for my gold that was clearly worth a LOT more. Don't believe the hype of the advertising! Dunkin's will NOT give you 30% more for your gold!

Did not have a good experience with a repair. Each time it was ready to be picked up, I would end up leaving the piece there since it was not repaired properly. After the third time, the manager told me I would have to pay more money, since they have worked on it a few times. I said I've already paid and because you did not repair it correctly is not my fault. Ended up leaving with the jewelry not be repaired. Will not go back to this business again.

I spent a lot of time searching online, visiting all sorts of jewelers and was not happy with what I was finding. I just wanted a nice diamond ring at a reasonable price. Everywhere I looked I found plain and overpriced or over the top and over priced. My friend suggested Dunkin's Diamonds, I went in and with much patience and understanding from the staff I FOUND WHAT I WAS LOOKING FOR!

They did not pressure me to spend more then I wanted, they did not pressure me to buy something I did not want. They worked with me to find the ring that pleased me! Thank you Dunkin's Diamonds I will tell everyone how good you were to me!