Blue Water Jewelers

Great experience in Fraser Hart. I went in not knowing much and felt like when I left I had been listened to and go a great ring for the wife. It's always difficult shopping for someone but Chloe was a fantastic help and went through everything with me. I was offered a drink and given outstanding service at the branch. Fantastic service. Thank you Chloe

Had an amazing experience with my purchase of a TAG watch. The service from everyone on the team was very welcoming each time I went in - professional yet fun and light-hearted. Philisha, in particular, was very helpful in giving her absolute best support throughout the entire purchase. The manager, Elaine, was also very understanding and accommodating. Thank you for making my purchase a pleasant, memorable experience!

I visited Fraser Hart today with my partner to have some links taken out of a watch he had purchased for my birthday from Fraser Hart. We were greeted by Wendy who was so friendly snd helpful. Whilst my watch was being altered my partner saw an IWC watch that he loved. Wendy went out of her way to show us the watch and give us all the information about the watch and the IWC brand. The service was so great we bought the watch and we left feeling very happy with our experience with Wendy at Fraser Hart we just had to leave her a 5 star review!

This store is exceptional. Elaine Martin served me and guided me through the whole sales process. Have been to this store 4 times now and shall definitely be heading back! Thanks again for the customer service and advice.

I was in the store with my husband today to purchase a female TagHeuer Aqua Racer wristwatch. Chloe and Manager Graham were amazing. ILina was also lovely in welcoming us. Chloe was our assistant, such a bright and lovely lady. She listened carefully to my needs, took ownership and was so helpful. She had an outstanding knowledge of her products. Very neat and welcoming environment as well. I will definitely be returning for more purchases.

I purchased my fiances engagement ring from fraser hart bluewater and Pavinder went above and beyond for us. We where in the process of buying our first home so I could not get the ring at the time I wanted it, Pavinder done everything she could to help us keep ahold of the ring and now I can say I managed to get it! Beautiful ring and amazing service. The best service I could have asked for. Thankyou Pavinder!

I visited the store on Saturday 15th January to purchase a tag watch for my girlfriends 30th. I must say the experience was brilliant I was helped by Wendy who's knowledge of all watches was excellent which made picking one easy and stress free. Wendy was very professional and I didn't feel rushed or pushed/forced for the purchase. If you need any help I'd recommend going in and seeing Wendy.

Fantastic experience buying an IWC from Elaine. Initial I went to a competitor and was put off by the customer service. As soon as I walked into Fraser Hart, I felt comfortable buying from them. Elaine was very pleasant, knowledgable and honest. I'll be back for a Speedmaster ASAP.

Chloe was extremely helpful, if you want to purchase a new watch, do visit her and she will look after you. A*

I was served by Filisha (maybe Philisha) at the Bluewater store. Incredibly professional and an absolute pleasure to talk to during my purchase of a Tag Heuer watch for my fiance. Thanks Filisha. Really appreciate your service.

My wife brought a watch for me from their Lakeside branch last year (unfortunately now closed) so this year she got me an Armarni necklace and an Armarni leather bracelet in September. She has always told me how helpful and friendly the staff were in both stores, so after finding the bracelet was too small, we went back there on Saturday (16th October) to see if we could get a bigger one.

We were served by Amy, who sat us down and arranged a cup of tea for both of us straight away. Unfortunately, Armarni bracelets come up small, so she brought out all of their leather bracelets to try, and I ended up choosing one of their own makes of leather bracelets (which in my opinion, looks better than the Armarni one) and as a bonus (for my wife) it was 20 cheaper!

This was the most pleasurable time I have ever spent in a jewellers, there was no rush to get us served, and Amy was very professional. I don't think I'll use any other jewellers from now on.

Fantastic service on my recent visit to this store. The place was clean and beautiful, staff were very happy and cheerful. Was served by Chloe who had fantastic knowledge of the jewellery and made my shopping experience so relaxing and easy. I will definitely be shopping here again as it was a much better experience than I have had at other jewellery stores in Bluewater. Please make sure that Chloe receives this feedback as she is a credit to your team.

Just been into Fraser Hart and had a link removed from my partners watch. Didn't get the chap's name sadly but he was excellent. He was polite and dealt with me quickly and efficiently and the whole experience was great. Very happy and thanks for sorting the watch so quickly for me.

Came here last month to look at engagement rings and to get an idea of what I liked. Chloe (I think that was her name) was fantastic and very knowledgeable and let me look at each ring in depth. Even let my other half try on some very expensive watches whilst we were there for fun. She was also not at all pushy. I notice the quality of the diamonds here were of a better standard than many high street retailers. Although we ended up getting my ring custom made because we couldn't find exactly the right ring, I'd recommend here if you are looking for your own rings.