Gold & Gems Fine Jewelry

Gold and gems in Ashland, Oregon. Great jewelry store highly recommend it. I've used them before and always will. I stopped in this morning to have some jewelry cleaned and the owner was standing out front there had been a fire in a store above them a few nights ago so the stores close and he asked me what I needed and I said I needed some jewelry cleaned for a wedding and he said just give it to him.

I'll clean it and come back in 15 minutes so that's what I did got back he didn't even charge me.that was so nice for him to do that for me I highly highly recommend the store thank you Jason!

Gold & Gems is the best place to go to get repairs. I initially felt embarrassed bringing in my tiny silver ring to get a new stone after the old one fell out. It's not an expensive ring by any means, but it's very important to me. They made me feel like my ring was just as special as an expensive piece. Lisa worked with my budget and made it incredibly affordable for me.

They took great care, restored it to perfection and added a beautiful stone. It looks like a completely new ring! I can't thank Ron and Lisa enough for the thought and care they put into my ring. If I ever need affordable jewelry or repairs again I will be heading to Gold and Gems. I strongly recommend this shop.

Ashland Gold and Gem is incredible. I needed to get a family ring resized before leaving for a trip I planned to propose. After a series of events, I only had 8 hours to get the ring resized and hidden away to keep some semblance of secrecy. Ashland Gold and Gem came through with time to spare - ultimately saving the day and the trip, and now I'm engaged because of them. I'll always recommend them.

Fantastic service, caring professionals who feel like long lost friends. Great selection, fast custom work and fun!

Ron helped me through the entire process along with selecting my center stone. The ring looks absolutely stunning and I would definitely recommend Gold & Gems Fine Jewelry to anyone. I'll definitely be coming back.

I have been looking for a diamond ring for two years. While visiting my sister in Medford, we decided to try Gold & Gems. Not only did I find the perfect ring, I had two of my own rings worked on. I highly recommend Gold & Gems! Ron was so helpful! The entire shopping experience was a delight. I cannot be more happy with my purchase! I love my new ring! Thank you Ron and Richard!

Right from the beginning, Ron was always so responsive even with how busy he is. I asked for a quote and provided some photos for design ideas. He was able to quickly draft a design and give me an estimate. We went through a few rounds until it was aligned with what I envisioned and he was always so patient. He even replied off hours. He doesn't compromise on quality so he made sure that he was able to achieve the look I wanted without sacrificing the durability of the ring. It came out beautiful!

I'm absolutely over the moon with the custom rings Ron made for me! He made my dream come true of resetting my grandmother's engagement ring. It's so beautiful, and he was able to reuse the metal from the old setting to create the new setting. He also created a beautiful diamond stacking band for me. I was looking for elegant, timeless pieces, and he more than delivered!

All of the communication was done from afar as I live in Montana. Ron was so kind in all of our emails and the few phone calls we had. Once the items were finished, it arrived in the mail very quickly. 12/10 would recommend!

Very rude. Just went in to get a simple ring sizer and once we said we got the her ring at Costco the salesman was very rude and rudely told us to go back to Costco. Wow. Didn't expect him to be a jerk to my wife. Not only bad business but on a personal level my wife didn't need to be treated that way. Plus he wore his mask under his chin and didn't make any effort for social distancing.

This review is long overdue! I reached out to Ron a few months ago asking him to help me with an engagement ring. He took a very consultative approach and really guided me along this process. He's a great listener and understood what I was looking for. With the information that I gave him, he found the perfect option! I recommend Ron's service, quality and expertise to any of my friends or family members.

He truly did an outstanding job. Again, thank you for everything Ron and I will be back for wedding bands and future jewelry needs. You earned yourself a customer for life. Brett

Ron is the best and made our engagement ring experience so so special. Ron, thank you for your care, kindness, and services in providing us with the most beautiful ring! - Cheyenne & Cory

Rich and Ron were able to take great care of me finding a wedding ring. I explained how i dislike the feeling of most rings, and wanted something planish but not just gold. I was worried about this as i've always HATED wearing rings of any type, but can't exactly not wear my wedding ring.well, not without complaints from a certain someone. They were able to quickly recommend a textured style ring that has rounded edges so it doesn't feel like wearing a normal ring. It is white gold and fits perfectly. The price was abit less then i actually expected too. Great place to get your wedding rings!

Ron and his father have helped us several times over the years. They are just amazing people. I am literally on my way there to pick-up my wife's ring that they had to repair. 2 days and it's fixed. Thank you Hansen family.

This is hands down the best jewelry store in Southern Oregon. They have a very knowledgeable and friendly crew to help with all your needs, from finding the perfect gift to creating a truly amazing one of a kind piece of jewelry.

Stopped by to get my vintage Omega watch fixed. Ron was absolutely fantastic. Excellent service, my watch is beautiful, and I couldn't be happier. 100% recommend!

Rich and Ron are always a delight to work with and they are truly the kindest people to work with. Beyond accommodating and super honest with their recommendations. You will not be disappointed.

I had a fantastic experience with Gold and Gems in Ashland Oregon! The customer service was excellent, and the jewelry work was of the finest quality. Ron listened to what I wanted, and then created a pair of truly spectacular Oregon Sunstone earrings for me that sparkle like sunlight on water! I'm simply delighted--all of my expectations were greatly surpassed. I will treasure these earrings forever!

I contacted Ron to get my wife a surprise ring under a tight timeline. I requested a Tiffany-style knife edge solitaire, 6 prong, with a 10mm Diamelia round brilliant stone. He worked closely with me to ensure all of the details of the ring were just right and delivered it on time (a day early, actually) so I could present it to my wife at a special event. Ron is knowledgeable, great with suggestions, honest, patient, and kind.

I this is the second ring I've ordered from him and the service has always been top notch. His prices are excellent as I have shopped around at several different jewelers and he's always among the most competitive, with equal or higher quality. Also, the Diameila stone is AMAZING! It has so much sparkle that everyone who has asked is blown away that it's not diamond. It's gorgeous, and a much better choice than a "real" diamond. Do yourself (and/or your loved one) a big favor and go with Ron. He's the real deal!

Ron, Kathryn and the entire staff are so wonderful to work with. I went to several jewelers before I made my decision on who I would buy from. I was not only listen to but what a wonderful learning experience as well. I made a couple of appointments to discuss what I needed and they delivered 100% I will not go anywhere else from now on. Thank you so much. :

If you are looking for prompt, courteous customer service, this is the place to shop! The owner-designer knows his stuff and is quick to provide you with any requested information. The jewelry designs are unique, beautiful and competitively priced and the website is very user friendly. You can even call and get information over the phone. Gold & Gems Fine Jewelry has custom one-of-a-kind jewelry from engagement rings to fine fashion rings so you won't have to look very far to discover that one bold, stylish piece you can't live without.

This is a legitimate online dealer people with flexible payment options. Shop their huge selection at goldandgems.com ~ Gold and Gems is the people's choice for outstanding quality, selection and value for him or her. Thanks Ron!

Absolutely best experience! While visiting Ashland over the weekend, My boyfriend and I were cutting through their side walkway where they have window displays of jewelry. I spotted this beautiful gold and ruby necklace that reminded me so much of my mother, who recently passed! I couldn't stop thinking about it all weekend! I made the plunge and bought it! Customer service was AMAZING! I will be back for-sure!

Ron Hansen at Gold and Gems is by far the best jeweler on the west coast. I am lucky enough to have grown up in Ashland and been around them all my life. When I got engaged, Ron custom made the engagement ring. I didn't have a lot of money and Ron made something so special on my budget. I am lucky enough 10 years later to celebrate an anniversary with my Wife and a new wedding ring that Ron designed and custom made from my wife's vision.

He is an artist, plain and simple. Thank you Ron for making my wife's vision come to reality and allowing me to slip on a new wedding ring on my wife's finger. You are the only jeweler we will ever use and I recommend everyone on the west coast to call him, he will make your visions and dreams come true. No one works harder than Ron in this business, I promise! Thank you Ron, you will always be a part of the Jones family in the Valley!

Ron was very good at maintaining communication. He responded to all my questions less than 1 business day! I was impressed that they were willing to help me send my package to a different address than the original one on short notice and charged a reasonable amount to do so. My now new Fiance is very happy with her ring and has been getting compliments every day!

Make sure to purchase your product in advance and not be so entitled to receiving the greatest customer service as I'm sure this company is very busy and receiving an increasing amount of orders every day.

I ordered from this company online and put very specific instructions to hold the item - do not ship - until further notice from myself only. I put this info in 2 different places in the order - right on the address line and in the comments section. Turns out they completely overlooked my request and shipped the item before I gave the go ahead to do so.

When I called to ask about it, they were rude and said, "well what do you want me to do about it now?". It was one of the worst jewelry purchasing experiences I have ever had. Rude, abrupt, not customer service oriented in the least. I still haven't even been sent the tracking info for my order. He gave out information about the order to a 3rd party who didn't even pay for the item, even when I specifically requested that no info be given to anyone but myself. Very unprofessional. Lack of attention to detail.

So it starts out, I happen to have came across their website while doing a search for a certain ring setting. Not feeling completely comfortable with making such an expensive purchase online from a unheard of jeweler in my part of the country (Texas). So after a few days of always ending back on to their site, I decided to call. I very luckily got Ron on the phone.

After a short conversation I felt completely at ease and made my purchase. He did everything he said he would do in the timeframe as promised. I couldn't be happier. I will be making future purchases from Ron and Gold and Gems of Ashford. Thank you for the great service!

These guys are a-ok but you've got to keep your eye on their work. At least they have good integrity and decent prices. RESIZING: We had my engagement ring resized here. They did a good job in the size but failed to re-secure the diamonds properly and I lost one only a day after I got the ring back. Although that was deeply frustrating, they replaced the stone for free and examined all the other settings to make sure none more would be lost. RINGS: I had my wedding band made here.

They made it several sizes too big on the first try. Second time around it was correct. They gave us a great price on the white gold and the custom ring design. We also bought my husband's Tungsten ring here and he has no complaints. APPRAISALS: We had my ring appraised here, for insurance purposes, and they did an ok job. Turnaround was slower than promised with several lame excuses and delays after the promised finish date.

During our Wedding ceremony at Civic Center Park in Walnut Creek, we both noticed that our bands were a little tight. And it wasn't just because of the beautiful warm day or a blushing bride. A few days later in Ashland, this situation was still bothering both of us and Michael at the Peerless Hotel recommended that we stop in at Gold & Gem. They're located downtown and are an easy 1 block walk to the OSF.

We walked in and were immediately and warmly greeted by both Hansen family staff and dog. We were immediately appraised of the what was possible and for a reasonable price, both of Gayle's bands were re-sized and mine was stretched out to a consistent and comfortable point. We had our rings back the next day, although same day service was offered. Overall, it was a very positive and professional experience.